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*

Pages: [1] 2   Go Down
Author Topic: Problems registering an account? Can't get activation email? etc.  (Read 11471 times)
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KL
The Architect
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Posts: 3981
Karma: 596
Baby: 1



I'm a Dad!


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« on: July 10, 2008, 04:23:42 PM »

Please let us know if you are having problems registering an account, eg,. the registering page does not work for you, or you're not able to get our activation email.

For those who can't receive the activation email, firstly, please check your spam folder (or your deleted mail folder).  If you can't find it there or can't find these folders, please post here to let us know the email you registered with, and we will activate you manually from here.
(After that we will remove your email so it won't get harvested by spam bots!)

Thanks!

=======================

To add a reply:

 - Press the REPLY button under the post
 - Type in a summary about your problem
 - Please include the email address you registered with
 - When you're finished, press the POST button.

« Last Edit: July 11, 2008, 05:10:22 AM by Lappy » Logged

Brian T
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« Reply #1 on: July 31, 2008, 11:21:56 AM »

It looks like I HAVE signed in... I get the Welcome Brian T. message.  But when I go to download the infant stimulation cards, I get the warning message that I must be a registered user (which as far as I know, I am already).  How can I make the download work?

Thanks,
Brian

Logged
KL
The Architect
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Posts: 3981
Karma: 596
Baby: 1



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« Reply #2 on: July 31, 2008, 04:06:38 PM »

That's very strange. What browser and which version are you using? You can check it from visiting this page:

http://www.quirksmode.org/js/detect.html

Do you have problems downloading any other files on other areas (eg., ppt files, Little Reader .cat files)?

Logged

Ellis
« Reply #3 on: August 01, 2008, 06:14:10 PM »

I'm trying to register but I can't seem to get an activation email.  I've checked all my folders but no email.  Please help.
Thanks!

Logged
Ellis
« Reply #4 on: August 01, 2008, 09:16:06 PM »

sorry, I forgot to put my email.  [REMOVED]

« Last Edit: August 02, 2008, 01:05:37 AM by KL » Logged
Lidia
« Reply #5 on: August 01, 2008, 09:37:04 PM »

Yesterday I was registered, but I can't get activation email. Please help!
Thank you.
my email  [REMOVED]


« Last Edit: August 02, 2008, 01:05:18 AM by KL » Logged
KL
The Architect
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Posts: 3981
Karma: 596
Baby: 1



I'm a Dad!


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« Reply #6 on: August 02, 2008, 01:04:57 AM »

Ellis, Lydia, activated both of you and removed your emails! Welcome to the Forum!
smile

Logged

Erli W
« Reply #7 on: September 08, 2008, 08:04:41 AM »

Hi. i've got ur activation email. I've clicked the address on it. but i still cant sign in. Please help. thank you

Logged
erli W
« Reply #8 on: September 08, 2008, 08:14:29 AM »

my email: [REMOVED]

« Last Edit: September 09, 2008, 12:32:40 AM by Lappy » Logged
Lappy
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« Reply #9 on: September 09, 2008, 12:32:17 AM »

Hello Erli! I have manually activated your account.  You may now sign in using your email and password.  Thanks!

Logged

eka
« Reply #10 on: September 10, 2008, 06:10:56 AM »

i just registered but i didn't get activation email.
please help me.
thanx

Logged
Shuki
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Posts: 495
Karma: 121




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« Reply #11 on: September 10, 2008, 07:36:13 AM »

Hi eka!

We've manually activated your account for you.  You should be able to sign in using your email and password.

Thanks, and see you around the forums!
Shuki

Logged

"Create love and peace wherever you go" - Michael Balzary
cocoa1
« Reply #12 on: September 11, 2008, 06:28:25 AM »

I've got an activation email yesterday, but when I clicked the address, only blank web page appeared.
I can't register , please help me.
My email address is *REMOVED*

« Last Edit: October 02, 2008, 02:10:27 AM by Lappy » Logged
joy capitli
« Reply #13 on: October 01, 2008, 02:27:34 PM »

I already receive a confirmation letter and i already reply there.I think I already follow the instructions right and yet i can't download a features. It always appears that the USER DOES NOT EXIST. PLEASE HELP ME.

THANK YOU!!!

Logged
Lappy
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Posts: 1801
Karma: 986
Baby: 1



If the world is night, shine my life like a light.


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« Reply #14 on: October 02, 2008, 02:09:27 AM »

Hi Joy!  I already replied to the support ticket you sent us.  Kindly check your mail.

And just in case you didn't get it, here is my reply to your inquiry:

==================================================

Hello Joy,

It looks like you only subscribed to our Newsletter, and you have not registered for a Forum Account. This is the reason why you cannot log in, and also the reason behind why our database does not recognize you as a registered forum member.

To register for a forum membership, please go through the following steps:

1. Go to http://forum.brillkids.com/
2. On the upper right hand corner of this page, click on SIGN IN OR REGISTER.
3. A pop up will appear. Fill out the area under I WOULD LIKE TO REGISTER FOR A FREE ACCOUNT.
4. Finish the registration process by filling out the form with your information.
5. When you are done, an email will be sent to you with an activation code which you must click on to activate your account.
6. After activating your account, you may log-in to our forums. Your forum membership is then complete.

We hope this helps!

Cheers,
Your BrillKids Team

Logged

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