Hi!
Thank you for reporting the problem! :grin: We checked your account, and your license keys and points have already been credited.
To get your BrillKids learning system, there are only three steps to follow. These steps may be accessed by signing in to your forum account and going to this page:
http://www.brillkids.com/user/#software-systems/software-downloadOnce finished with each step, you will only need to click on the NEXT buttons.
STEP 1: Download + Install the Software.
Click on the buttons on this page to download the latest version of your software. Make sure the download is completely finished before trying to open it. Do not try to open a file which is in the process of downloading. After downloading the installer, open the file and double click on the installer to begin the installation process. Once you have finished installing the software, go back to your web browser and proceed to step 2.
STEP 2: Download + Install the License Key.
Click on the buttons on this page to download your license key. After downloading the file, double-click on it to begin importing the license key. This should automatically open your BrillKids software (if it's not open already) and import the license key for you. Once finished, your Little Reader or Little Math will display a gold license bar on the Home Screen.
STEP 3: Download your curriculum content
Simply download all the content and open them once you have finished downloading them. They will automatically be imported to your Little Reader or Little Math. Kindly note that downloading the content may take a while, because of all the media files attached to the presentations. You may also check if you have the available disk space to accommodate the media files, as each file size is written beside the download buttons.
We hope this information helps!
Do let us know if there is anything else we can assist you with!
Lappy
Digg