BrillKids Forum

BrillKids Software => Tech Support => Topic started by: MonkeynoseMomma on July 24, 2011, 04:11:29 AM

Title: Please Help!
Post by: MonkeynoseMomma on July 24, 2011, 04:11:29 AM
I don't know what's going on here as I am very much out of the loop. I gave birth to my second child not long ago, and gave LR a break for a while.
When I tried to get back in the swing of things some weeks ago, my LR and LM had been deactivated. There can be no good reason for this, as I purchased a long time ago. I used with my daughter for about 2 years, I think.
I could tell you if the info on my account page was correct, however it is not. It shows that I have no purchases to date.
I am very perplexed and rather put out to be honest.
Please sort this problem out. I have very little time to be dealing with this sort of thing.
Thank you for your time and help in advance. I have always had good customer service with brillkids and remain hopeful that this situation will be corrected quickly.
This has been going on for some time, but I was exasperated and didn't feel I had the time to address it.
I assume the upgrade has something to do with the problem. I just need my license keys.
Please help. Sincerely, Erin Henas(MonkeynoseMomma)

Title: Please Help!
Post by: MonkeynoseMomma on July 26, 2011, 04:13:18 PM
My account says I have no purchases and my license keys have been deactivated for LR and LM. What in the world is going on???????????????????
I wasn't using LR or LM for a while after had my newborn son and now I can't!

Title: Re: Please Help!
Post by: Kezia on July 27, 2011, 03:45:51 AM
Hi Erin, we're very sorry about missing your posts! :blush:

We're looking into the problem now and I will send you a PM shortly about what happened and how we can resolve the issue.