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The BrillKids Forum => BrillKids Announcements => Topic started by: Lappy on April 22, 2013, 10:25:17 AM



Title: Little Reader Touch Version 2 Now Available!
Post by: Lappy on April 22, 2013, 10:25:17 AM
    
IN THIS ISSUE:
  • Little Reader Touch version 2 now available
  • Little Reader Touch English content update

Little Reader Touch Version 2

Little Reader Touch has been updated with some new features from Little Reader (PC) v3. Just go to the Apple App Store's "Update" section to update to the new app version!

New Features:

Split Audio - play back each part of a word or sentence separately to teach how each letter or syllable is pronounced, and the word or sentence will be played completely at the end (e.g., "don... key... donkey").

Game Mode - instead of playing the lesson again, why not play a picture or word game featuring the words your child learned from the lesson? You can play any Category as a game by tapping the Play Game button before pressing PLAY.

Selecting Game Mode in iPad:

Selecting Game Mode in iPhone:

Child Profiles -set profiles for each child you're teaching and track playback individually.

To create a profile, just go to the Lesson Library and tap the Child Profile button at the top right corner of the screen.

Selecting a Child Profile in iPad:

Selecting a Child Profile in iPhone:

New Playback Settings - Advanced Auto Forward options - choose to show lessons always on auto forward (Always ON), turn off auto forward for everything (Always OFF) or follow the auto forward settings as set in each lesson (By Default)

To use these new features in your Little Reader Touch app, please update via the Apple App Store!

Download the new Little Reader Touch English Content!

The Little Reader (PC) v3 English curriculum is now in Little Reader Touch format!

We have updated the English Curriculum Content (US & UK) for Little Reader Touch so you may now play word split, games and the new stories which were previously available only for Little Reader (PC).

To update your English content:

  • Open Little Reader Touch and go to Download Lessons > Updates
  • Tap the UPDATE button for English Sem 1 or 2 course to download your content update

Updating content in iPad:

Updating content in iPhone:

Update to Little Reader Touch Version 2
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Title: Re: Little Reader Touch Version 2 Now Available!
Post by: MarthaT on April 22, 2013, 02:17:38 PM
Very nice, love that it is continually updated!


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Scruff on April 22, 2013, 09:45:15 PM
Fantastic! Thanks for all the work.  We love using Little Reader Touch.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lench99 on April 28, 2013, 01:44:22 AM
Is anyone else having problems downloading the update?  It doesn't seem to be downloading for me. I've even tried to uninstall the app and install again. Now I cant even download the original lessons.  Can anyone help me with this? Basically my problem is when I click download it seems to be stuck at downloading and then it will ask me to restore and once I click that it will attempt to download again but it never seems to complete the download. Very annoying.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Mandabplus3 on April 28, 2013, 03:53:41 AM
The first time I did it it took a very long time. It is a large file. Just keep pressing restore and try to do it in an area with fast download/ Internet speeds. If it doesn't load in a day send a note to tech support.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: early learning17 on April 28, 2013, 11:02:25 AM
I am having the SAME problems as lench99 just didn´t have the time to look into it/write. My internet access has been very good and functional so far. BK teams: is there any way to make the download more feasible for us please?


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on April 28, 2013, 06:54:09 PM
LR doesn't want to work on my iPad! :confused: I click the icon , it shows the homepage then it goes to lessons and then goes off. What can I try to do please?


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on April 29, 2013, 06:51:12 AM
Hi everyone,

In case you haven't seen this support article, please try our initial tips and suggestions listed here:
http://support.brillkids.com/entries/21388983-What-to-Do-When-You-Have-Problems-Downloading-Courses-on-Little-Reader-Touch

We're looking into the course download problem that lench99 and early learning17 mentioned as I type this. :yes:

For lelask: can you confirm if you've updated LRT already or if you're currently using the old app version? In the meantime, you can try restarting your iPad and perhaps close your unused / inactive apps and see if that helps


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Skylark on April 29, 2013, 07:03:20 AM
For me, the problem got resolved when I freed space on my iPad. Thought to mention this in case it would be a help to someone! (it does mention this as one of the possible solutions in help article  :yes: )


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on April 29, 2013, 07:41:06 AM
My iPad just got back from repair and I only added few apps ( one and half page).
The LR icon on my iPad shows number 2 but when I go to iTunes it says there are no updates.
I tried to restart-no change.
All other apps are working fine.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lench99 on April 30, 2013, 11:40:01 AM
I managed to download the update for the 1st semester after clicking restore many many times.  It seems like it will download a bit and then it will time out.  Everytime it time outs, it will show the restore button which you will need to click again.  My internet speed is 100MBPS from Starhub so I don't think it's an internet speed problem.  My ipad have around 50GB free space so it's definitely not that.  Still trying for semester 2. 

To lelask, the udpate is doen from the app and not from itunes.  Go into the app and click on "download lessons."  Tghen click on the lessons you want to update. 

Can Lappy or Kezia pleases give us an updatte when it's available? 


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on May 02, 2013, 08:51:00 AM
I have tried to restart the iPad, delete LR from iPad and download it again and it still drops after few seconds. I am attaching video as well  :(

www.youtube.com/watch?v=X2PkLTV2EEE


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: suvit on May 02, 2013, 08:05:41 PM
Does little reader app work on kindle fire?


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on May 03, 2013, 04:04:47 AM
Hi everyone, unfortunately we need a bit more time to get to the bottom of the download problem in LRT. Very sorry for the inconvenience!  :confused:

Here are a few more suggestions that you can try in the meantime:

@lench99 and @early learning17:

Please clarify if you've done all of the suggestions we've listed here: http://support.brillkids.com/entries/21388983-What-to-Do-When-You-Have-Problems-Downloading-Courses-on-Little-Reader-Touch

A few particular things that I recommend for you from our list of suggestions (if you haven't done these yet) are these:

  • #2 - Turn off Auto-lock while you're downloading, and make sure your iPad or iPhone is "awake" throughout the download process
  • #4 - Make sure your iPad or iPhone is fully charged or keep it plugged in to power during the download (since your device needs to be "awake," it will likely drain the battery a bit)
  • #6 - If the download appears to have hanged (e.g., it's stuck at "waiting"), go to Settings and tap "Reset Active Downloads" and re-download

Also, in case you are using Little Reader Touch on 2 or 3 devices and the problems happen in some or all of them, we need to know which exact devices you're having problems in (e.g., is it iPad 3, iPad mini, iPhone 5, etc.).

Please feel free to write to us directly at support[at]brillkids[dot]com in case you'd like to include more details about your device/s and the problems you are experiencing.

@lelask:

Thanks so much for the video! Have you tried restarting LRT itself? It wasn't shown in the video, so in case you haven't done that please follow the steps in this article: http://support.brillkids.com/entries/21069342-how-to-restart-little-reader-touch

@suvit:

Sorry, Little Reader Touch is currently available only for iOS devices (iPad, iPhone or iPod touch). We're working on an Android version of the app but it may not be available any time soon as we are still in the early stages of development.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on May 03, 2013, 05:54:49 AM
Hi Kezia, I have tried to restart LRT as well but it does not work  :huh:


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on May 03, 2013, 06:35:14 AM
Hi lelask, thanks for letting me know!


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: carolinemarshall on May 06, 2013, 02:54:16 AM
My dd looooves to use mommy and daddy's iphones and ipad so this will be fun to try.  I have it downloading right now :)  Can't wait for her to wake up in the morning and try it out.  Thank you!


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on May 08, 2013, 02:27:40 AM
Hi lelask, please try to remove / delete LRT, then reinstall it.

As soon as the app has finished installing, open it and wait a few seconds in the app's home screen until the "Preparing content for first launch" loading has finished. Once that's done, you can restore your lessons by following the instructions in this article: http://support.brillkids.com/entries/21307095-How-to-Restore-Lessons-in-the-Little-Reader-Touch-App

By the way, when you restore your English Semester 1 and 2 lessons through the Restore function (as described in the article), you will automatically get the latest versions of the semesters, so there is no need for you to go through the content update after that.

We found that the error happens because the "Skip Home on Start" option was turned on in your LRT, so we'll have that fixed in an upcoming app update.

Please let me know how this suggestion works for you :yes:


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on May 09, 2013, 04:28:11 AM
Hi lench99,

Please try closing other apps that are running in the background (if any), then try downloading your courses again.

Also, here are a few more tips:

 - Don't close or minimize Little Reader Touch, just stay on the Download Lessons screen during the download (you can check the progress from the "Downloads" section)

 - If available, try connecting to a different WiFi network or you can try using 3G or 4G


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on May 13, 2013, 06:33:47 AM
Hi Kezia, it is all working now. Thank you very much for your help. :) 


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on May 22, 2013, 06:41:25 AM
Hi everyone,

In case you haven't noticed it, we released an update for LRT just recently (May 17th to be exact). We recommend updating to the new version (2.0.480) especially if you've been experiencing problems, errors or crashes while playing games, downloading or even with opening the app.

As always please feel free to write to us at support[at]brillkids[dot]com if you continue to have problems even after updating to the new app version. :yes:


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: odd78ball on May 29, 2013, 02:53:55 AM
Hi, the game doesn't work as it only showed one game and then the program hangs.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on May 29, 2013, 03:47:11 AM
Hi odd78ball, can you kindly clarify if you are already using the latest version of the app (v2.0.480). You can check this by opening  Little Reader Touch and going to the Settings window (tap the cog wheel icon /button).

In case you are using an old version, please update it through App Store's "Updates" section.

If you're already using the latest version and you're still experiencing playback problems, hanging or crashing, please write to us at support[at]brillkids[dot]com and include the following details:

 - Which device(s) are you having this problem in? (Please mention if it's iPad 1 or 2, iPhone 4 or 4s, iPhone 5)
 - Which iOS version is currently installed in your device?
 - Which version of the app are you using?
 - Which game were you playing when Little Reader Touch hanged? (Mention the day, session, or if you're playing a game from the categories section)
 - Are you getting an error message? If yes, what does the error say?


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: zharcar on June 17, 2013, 01:03:56 AM
Thanks for the info! lol


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: andreasro on July 06, 2013, 07:29:47 PM
Can we download the curriculum using other method, like file sharing or something like that, between PC and iPad? Has anyone tried it? I installed Little Reader Touch but I don't have WiFi or other wireless network yet and I prefer using computer to download semesters and then transfer them to Ipad.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on July 08, 2013, 02:43:27 AM
Hi Andrea,

Sorry, but the Little Reader Touch lessons can only be accessed from the app's Download Lessons screen. The files are not available anywhere else, nor is there a way to transfer/sync your Little Reader (PC) lesson library with your Little Reader Touch library, so you will need to connect to a network to download lessons onto your iPad.

Do note that the curriculum files stored in your  BrillKids Account management page won't work on the Little Reader Touch app simply because the files in your account page are only compatible with Little Reader (PC).


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: andreasro on July 08, 2013, 08:05:09 AM
 Thank you, Kezia. It means I will have to find a way cause I love my iPad and kids too  :laugh:


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on July 16, 2013, 02:37:25 PM
Hi I don ´ t know what is wrong this time but the games are not working on our ipad. It shows the first slide and after selecting the correct answer it won ´t move to another slide. I have tried to put the autoforward option on and off but there is no difference. Please help.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on July 18, 2013, 05:35:54 AM
Hi I don ´ t know what is wrong this time but the games are not working on our ipad. It shows the first slide and after selecting the correct answer it won ´t move to another slide. I have tried to put the autoforward option on and off but there is no difference. Please help.

Hi lelask, an app update was released just last July 12th - can you kindly confirm if you have the latest version (v2.2.500) from the app's Settings window?

Also, this problem is happening in the same iPad you mentioned earlier (iPad 2), right?


EDIT: Another question for you - which particular lesson or category are you playing the game in?


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: kaydenbaby on July 18, 2013, 01:58:06 PM
Hello. Please advise me where the problem is as I am trying to download the Chinese and update the new version but it took ages still downloading. I switch off and on my iPad, it progressed quite fast to 25% for updating then it stops and hang there. I could open other lessons. Please HELP! Thank you.
Kaydenbaby


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: LemonEarth on July 19, 2013, 01:28:25 AM
How can I restore semester2?
Help me please...


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: LemonEarth on July 19, 2013, 02:11:49 AM
I have attached the video of problem but it can not show. The problems are after click on the "restore" botton it turns to "download" when I click "download" it goes back to "restore".
Inspite of I could success in restore in semester1 but I don't understand how it dosen't work in semester2.
At first I think there are some bugs in programe. Now 4 mths later these problems still have continue.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on July 19, 2013, 02:55:37 AM
Hello. Please advise me where the problem is as I am trying to download the Chinese and update the new version but it took ages still downloading. I switch off and on my iPad, it progressed quite fast to 25% for updating then it stops and hang there. I could open other lessons. Please HELP! Thank you.
Kaydenbaby

Hi Kaydenbaby! Kindly note that you can't download a lesson file while updating the app - you have to either download your Chinese lessons first or update the app first, then do the other thing afterwards. I recommend that you update your Little Reader Touch (LRT) app first.

When downloading the app update, make sure that you are connected to a good WiFi network (better to connect to a residential network than public ones). If you have several downloads or updates going on in your iPad, try to finish the others first or just download / update a few things at a time. If you see several apps that are on "waiting," you can tap some of the app icons to "pause" the update for those apps to help finish the updates for the other apps faster. Once you're ready to resume updates for your other apps, just tap the paused app icons.

Also, make sure you do have enough power in your iPad, or leave it plugged in to power during the downloads or updates. Another tip is to just download all your app updates using iTunes on your computer and sync it with your iPad later.

Once you're done with updating LRT, try downloading your Chinese lessons again. Please refer to this article for more suggestions for course download problems:

What to Do When You Have Problems Downloading Courses on Little Reader Touch
http://support.brillkids.com/entries/21388983-What-to-Do-When-You-Have-Problems-Downloading-Courses-on-Little-Reader-Touch

How can I restore semester2?
Help me please...

I have attached the video of problem but it can not show. The problems are after click on the "restore" botton it turns to "download" when I click "download" it goes back to "restore".
Inspite of I could success in restore in semester1 but I don't understand how it dosen't work in semester2.
At first I think there are some bugs in programe. Now 4 mths later these problems still have continue.

Hi LemonEarth! Are you using the latest version of the app which is v2.2.500?

In case you are using an old version of the app, please update the app first, then try restoring your lessons again. You can also follow the suggestions in the "What to Do When You Have Problems Downloading..." article that I linked for Kaydenbaby above.


For anyone who needs further assistance, kindly email us at support[at]brillkids[dot]com and include the following details:

1. Which device(s) are you having this problem in? (Please mention if it's iPad 1 or 2, iPhone 4 or 4s, iPhone 5)
2. Which iOS version is currently installed in your device?
3. Which version of the app are you using? (How to check your app version (http://support.brillkids.com/entries/21430202-how-can-i-check-which-little-reader-touch-app-version-i-have))
4. Which course file(s) are you trying to download or restore?
5. Are you getting an error message? If yes, what does the error say? Alternatively, you can attach screenshots or a video when you email us.
7. Try to describe what happens once you tap the Download / Restore button for the lesson you're trying to download.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: lelask on October 16, 2013, 11:31:20 AM
Hello Kezia, after installing the new iOS version a have had the same problem with LR not working. I followed all the instruction you previously told me to do but I am unable to restore LR again as I have reached the maximum number of devices?


Many thanks.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on October 17, 2013, 08:43:43 AM
Hi Rena, please have a look at the email I sent you from our Support Helpdesk (support ticket #11606) :yes:


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Amri on January 16, 2014, 01:21:56 AM
Hi.

I encountered problem in downloading the English (US) semester 2 for Little Reader Touch. it gave the message "this item has already been installed on the maximum of devices". what the maximum number of devices? I've remove the English (US) semester 2 from my android phone but still I unable to restore the English (US) semester 2 in my android tablet. it still gave message "this item has already been installed on the maximum of devices". however, i manage to restore for English (US) semester 1 in my android tablet but not semester 2. please advise. thanks.


Title: Re: Little Reader Touch Version 2 Now Available!
Post by: Kezia on January 16, 2014, 04:02:50 AM
Hi Amri, to answer your question, iAccess will let you download your Little Reader Touch courses on UP TO 3 iOS or Android devices.

As for the error you mentioned, please check your email for the message we sent you from our Support Helpdesk (re: support request #12855). :yes:


Title: Re: Little Reader Touch Version 2 Now Available!
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Title: Re: Little Reader Touch Version 2 Now Available!
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Title: Re: Little Reader Touch Version 2 Now Available!
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Title: Re: Little Reader Touch Version 2 Now Available!
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