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Author Topic: GUIDE TO REPORTING ERRORS / BUGS  (Read 885 times) Digg del.icio.us
Lappy
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« on: May 21, 2008, 04:09:12 AM »

The most important thing in bug testing is to try to repeat the bug.  Try closing the application and restarting Little Reader, and see if the bugs you encounter are still there.    yes

In some cases, the problem disappears after you restart the program or even your computer.  But nevertheless, we'd still like to know about the issues, so we hope you can report them to us as clearly as you can.

If you'd like to report an error or a bug, please use the format below:

Error description:
A short summary of the error, and just in case you get an error message, please copy and paste the error code.  You can find the code on the error message as shown below:



And if it's a bit hard to describe, you can also choose to just send us a screenshot of the error message*

How the error happened:
Preferably give us a step-by-step walkthrough so we can reproduce the bug and find out what's causing it.

Your computer specs:
  • - Tell what OS you're using (Windows 98, 2000, XP, or Vista)
  • - Your computer processor (if you know it)


What internet browser are you using?
 - Internet Explorer, Firefox, Opera, Safari

Internet connection type:
 - Dial-Up, Broadband, DSL, T1, T3, LAN

*How to do a screenshot*  :educated:
1. On your computer keyboard, press the PRINT SCREEN button.
2. Open a new Microsoft Word document.
3. Right click on your mouse, and select 'PASTE'
4. Save the file to your computer.
5. When posting about the bug you took a screenshot of, attach the Word document you made.


« Last Edit: August 25, 2008, 04:17:35 AM by Lappy » Logged

KL
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« Reply #1 on: June 02, 2008, 05:15:01 AM »

PLEASE REPLY UNDER THIS THREAD ONLY IF YOU HAVE QUESTIONS OR COMMENTS ABOUT THE ABOVE GUIDE.

IF YOU WISH TO REPORT ERRORS OR BUGS, PLEASE START A SEPARATE THREAD, SO IT WILL BE MORE VISIBLE.

THANKS!  smile


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Deneen
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« Reply #2 on: June 21, 2008, 02:30:25 AM »

By "separate thread" you mean "start a new topic" ...  Right???

I think I understand that threads and topics are the same.  (How long can I get away with calling myself a NEWBIE?  smile


PLEASE REPLY UNDER THIS THREAD ONLY IF YOU HAVE QUESTIONS OR COMMENTS ABOUT THE ABOVE GUIDE.

IF YOU WISH TO REPORT ERRORS OR BUGS, PLEASE START A SEPARATE THREAD, SO IT WILL BE MORE VISIBLE.

THANKS!  smile



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KL
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« Reply #3 on: June 21, 2008, 06:39:00 AM »

heh, yes, what's in a name? biggrin

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nohayo
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« Reply #4 on: June 21, 2008, 08:58:36 AM »

Yup, Deneen smile separate thread is starting a new topic Wink you're pretty good for a newbie I have to say  biggrin

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Jake
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« Reply #5 on: November 23, 2008, 07:59:18 PM »

When I try to get in the forum from LR it is telling me --error report to admisitors . |I do not know if it is a bug .ANother thing i do not know if i should report this where there is Recent threads it twinkles .I am getting in from the e mails.

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Shuki
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« Reply #6 on: November 25, 2008, 02:52:48 AM »

Hi Jake,

Could you please take a screenshot of the "error report to administrators"?  To take a screenshot, follow the instructions in the first post of this thread.  If you could attach the screenshot in a reply post we will look into the problem immediately.

As for the Recent Threads area twinkling, what you're seeing is a new feature in our upgraded forums! biggrin  They now update themselves automatically whenever someone replies to a post, so you'll always have the most recent Recent Threads smile

Cheers,
Shuki

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Shuki
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« Reply #7 on: November 25, 2008, 10:18:36 AM »

Hi Jake,

We've looked into the problem and verified the conflict.  It should be fixed now, sorry for the inconvenience caused!

Yours,
Shuki

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Jake
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« Reply #8 on: November 28, 2008, 10:33:30 PM »

Thanks shuki it is ok .I did not send the page shot because it did not give the error now .

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