MY PROFILE
Welcome, Guest.
Please sign in or you can click here to register an account for free.
Did not receive activation email?
Email:
Password:

Refer-a-Friend and earn loyalty points!
FORUM NEWS + ANNOUNCEMENTS
[6 Sep] Get the BEST of BrillKids at a VERY SPECIAL price (for a limited time only!) (More...)

[05 Apr] BrillKids HQ is relocating: there may be minor shipping delays (More...)

[17 Jan] Looking for WINK TO LEARN coupons? New coupons now available for redemption! (More...)

[22 Jul] More SPEEKEE coupons available at the BrillKids Redemption Center! (More...)

[22 Mar] Important Announcement Regarding License Keys and Usage of BrillKids Products (More...)

[26 Feb] MORE Wink to Learn coupons available at the BrillKids Redemption Center! (More...)

[08 Jun] NEW: Vietnamese Curriculum for Little Reader! (More...)

[15 May] Hello Pal Social Language Learning App Has Launched! (More...)

[3 Mar] Update: Hello Pal now Beta Testing! (What We've Been Up To) (More...)

[11 Feb] Sign up for our Little Reader Vietnamese Beta Testing Program! (Sign ups open until FEB. 15, 2015 ONLY!) (More...)

[26 Jan] More Wink to Learn coupons available at our Redemption Center! (More...)

[18 Nov] Get your Arabic Curriculum for Little Reader! (More...)

[21 Oct] EEECF News: Get 30% Off from Hoffman Academy! (More...)

[22 Sep] The EEECF is now registered in the UN and we now accept donations! (More...)

[13 Aug] The Early Education for Every Child Foundation (EEECF) is now a registered charity on AMAZON SMILE! (More...)

[12 Aug] ALL-NEW Transportation & Traffic Category Pack for Little Reader!(More...)

[21 Jul] Get 10% off our NEW Actions and Motions Category Pack for Little Reader! (More...)

[14 Jul] Get 10% off BrillKids Books! IT'S THE BRILLKIDS SUMMER BOOK SALE! (More...)

[25 Jun] BrillKids store and website now available for viewing in Arabic! (More...)

[09 Jun] Get your Russian Curriculum for Little Reader! 10% off introductory price! (More...)

[09 May] Free Little Reader, Price Changes, and Promotional Discounts! (More...)

[28 Apr] Get BabyPlus Discount Coupons at the BrillKids Coupon Redemption Center (More...)

[13 Mar] Get your FREE Chinese Curriculum Update for Little Reader! (More...)

[20 Feb] FINALLY, introducing our Spanish Curriculum for Little Reader! (More...)

[24 Feb] We're looking for Content Checkers and Testers for our Arabic Curriculum! (More...)

[10 Feb] Volunteer with the Early Education for Every Child Foundation (EEECF) (More...)

[24 Jan] Check out our NEW Thai Curriculum Pack for Little Reader! (More...)

[20 Jan] Get Discounts from BrillKids Product Partners! (More...)

[10 Jan] Introducing our New Category Pack: Exotic & Wild Animals! (More...)

[27 Nov] Sign up for our LR Spanish Beta Testing Program (LIMITED SLOTS ONLY!) (More...)

[19 Dec] Merry Christmas and Happy New Year! NOTE: BrillKids office closed on holidays (More...)

[16 Oct] Announcing the WINNERS of our BrillKids Summer Video Contest 2013! (More...)

[04 Oct] Get Little Reader Touch on your Android device! (More...)

[19 Jul] BrillKids products now available for purchase at our Russian Online Store! (More...)

[31 Jul] BrillKids Video Contest Summer 2013 - Deadline EXTENDED to August 31st! (More...)

[20 Jun] Join the BrillKids Video Contest Summer 2013! (More...)

[17 Jun] India Partners: BrillKids products now once again available in India! (More...)

[22 Apr] Little Reader Touch Version 2 Now Available (More...)

[21 Mar] French Curriculum available now for Little Reader! (More...)

[16 Apr] Spain Partners: BrillKids products now Online in Spain! (More...)

[07 Feb] Update to Little Math Version 2 now! (More...)

[07 Feb] Check out the *NEW* BrillKids Downloads Library! (More...)

[27 Feb] Singapore Partners: BrillKids products now Online in Singapore! (More...)

[20 Feb] Vietnam Partners: BrillKids products now Online in Vietnam! (More...)

[22 Jan] Important: About Sharing License Keys (More...)

[07 Nov] Update to Little Reader v3! (More...)

[19 Oct] We're Looking for Translators for our Little Reader Software (More...)

[15 Oct] More Right Brain Kids coupons available at our Redemption Center! (More...)

[25 Sep] CONTEST: Get A Free Little Musician by helping EEECF reach your friends and colleagues! (More...)

[17 Sep] Give a child the gift of literacy this Christmas: 20,000 children need your help! (More...)

[29 Aug] Little Musician wins Dr. Toy Awards! (More...)

[29 Aug] VIDEOS: Perfect Pitch at 2.5y, and compilation of Little Musician toddlers! (More...)

[09 Aug] Get Soft Mozart Coupons from the Points Redemption Center! (More...)

[03 Aug] Welcome NEW FORUM MODERATORS: Mela Bala, Mandabplus3, Kerileanne99, and Kmum! (More...)

[03 Aug] Winners of the Little Reader Video Contest (Part 5)! (More...)

[25 Jul] Bianca's Story - What happens 10+ years after learning to read as a baby/toddler (More...)

[27 Jun] Updates on our Early Education for Every Child Foundation (EEECF) (More...)

[27 Jun] Join the Little Reader Video Contest (Part 5) (More...)

[04 Jun] Being a Successful Affiliate - Now easier than ever before! (More...)

[18 May] LITTLE MUSICIAN - NOW LAUNCHED! (More...)

[30 Apr] Winners of the Little Reader Video Contest! (More...)

[28 Apr] The Early Education for Every Child Foundation - Help Us Make a Difference (More...)

[20 Apr] Little Reader Curricula on your iPad or iPhone - now possible with iAccess! (More...)

[12 Apr] LITTLE MUSICIAN - now in OPEN BETA TESTING (with a complete curriculum) (More...)

[12 Mar] *NEW* Little Reader Content Packs now available! (More...)

[01 Feb] Join the March 2012 Homeschooling Contest: Create a Monthly Theme Unit! (More...)

[27 Jan] Join the BrillKids Foundation as a Volunteer! (More...)

[20 Jan] BrillKids Featured Parent: Tonya's Teaching Story (More...)

[17 Dec] Dr. Richard Gentry joins the BrillKids Blog Team! (Read Interview on Early Reading) (More...)

[08 Dec] Little Reader Touch promo EXTENDED + Lucky Draw winners (More...)

[01 Dec] Affiliate Success Story - How Elle Made $4,527 in Sales in just 30 days (More...)

[22 Nov] Little Reader Touch now available in the App Store! (More...)

[09 Nov] Winners of the September 2011 Video Contest (More...)

[01 Nov] Another free seminar and updates from Jones Geniuses (More...)

[16 Sep] SPEEKEE is now a BrillKids partner product! Get Speekee coupons at the Coupon Redemption Center! (More...)

[02 Sep] Little Reader Wins Another Two Awards! (Mom's Best Award & TNPC Seal of Approval) (More...)

[05 Aug] Little Reader Deluxe Wins the Tillywig Brain Child Award! (More...)

[28 Jul] LITTLE MUSICIAN beta-testing NOW OPEN! - Sign up here. (More...)

[14 Jul] Little Reader Wins Another Award! (PTPA Seal of Approval) (More...)

[13 Jul] Jones Geniuses FREE Seminars & news of Fall classes (More...)

[30 Jun] Little Reader Wins 2011 Creative Child Awards! (More...)

[11 May] The *NEW* Little Reader Deluxe - now available! (More...)

[06 May] Do you blog about early learning? - Join the BrillKids Blogger Team! (More...)

[21 Apr] Aesop's Fables vol. 2 - *NEW* Storybooks from BrillKids! (More...)

[15 Apr] BrillKids Foundation - Help Us Make a Difference (More...)

[08 Apr] Get READEEZ Discount Coupons at the Forum Shop! (More...)

[06 Apr] The new Parents of Children with Special Needs board is now open! (More...)

[06 Apr] Join the Jones Geniuses online workshop for BrillKids members this April 21st! [FULLY BOOKED] (More...)

[04 Apr] Get TUNE TODDLERS Discount Coupons at the Forum Shop! (More...)

[21 Mar] BrillKids Discount Coupons - Finally Here! (More...)

[21 Mar] BrillKids on Facebook... We've MOVED! (More...)

[15 Mar] Get KINDERBACH Discount Coupons at the Forum Shop! (More...)

[08 Mar] WINNERS OF THE VIDEO CONTEST: You, Your Baby and Little Reader Part 2! (More...)

[07 Mar] Please welcome our NEW FORUM MODERATORS: Skylark, Tanikit, TmS, and TeachingMyToddlers! (More...)

[22 Feb] Do you BLOG? Join the BrillKids Blogger Team! (More...)

[11 Feb] Affiliate Program – Use BrillKids Banners to promote your affiliate link in your blogs and websites! (More...)

[31 Jan] Important: Please Upgrade to Little Reader v2.0 (More...)

[26 Jan] BrillKids Blog - Criticisms of Teaching Your Baby To Read (More...)

[21 Jan] Share your Little Reader Success Story! (More...)

[08 Jan] Little Reader available on the iPad today! (More...)

[17 Dec] Aesop's Fables vol. 1 - New storybooks from BrillKids! (More...)

[13 Dec] Infant Stimulation Cards - New at the BrillKids Store! (More...)

[08 Dec] Christmas Sale: Give the gift of learning with BrillKids! (More...)

[29 Nov] Upgrade to Little Reader 2.0 [BETA] Now! (More...)

[19 Nov] Get Discounts for products from JONES GENIUSES! (More...)

[17 Nov] Join the HOMESCHOOLING CONTEST: Create a Monthly Theme Unit! (More...)

[08 Nov] Piano Wizard Academy Offer - Exclusive to BrillKids Members! (More...)

[23 Oct] Should music be a birthright? Is music education for everyone? (More...)

[20 Oct] Introducing the BrillKids Presentation Binder Set! (More...)

[12 Oct]Get to Know Other BrillKids Parents in Your Area (More...)

[14 Sep] Teaching your kids about music - Why is it important? (More...)

[10 Sep] The new ENCYCLOPEDIC KNOWLEDGE Collaborations board is now open! (More...)

[10 Sep] Meet other BrillKids Members In Your Area! (More...)

[27 Aug] Traditional Chinese Curriculum Add-On Pack for Little Reader - Now Available! (More...)

[20 Aug] Little Reader Chinese Curriculum Add-on pack - Now Available! (More...)

[5 Aug] Take Advantage of our Special Affiliate Program Promotion! (More...)

[3 Aug] Encyclopedic Knowledge Categories for FREE, made by all of us! Please join in! (More...)

[16 Jul] WINNERS OF THE VIDEO CONTEST: You, your baby and Little Reader! (More...)

[24 Jun] Be a BrillKids Affiliate and Get Rewarded! (More...)

[24 Jun] Need help from Native Speakers of SPANISH, RUSSIAN and ARABIC for Little Reader curriculum!

[01 Jun] Deadline for Submission of Entries for the LR Video Contest - Extended Until June 30! (More...)

[19 May] Facebook "LIKE" buttons are now in BrillBaby! (More...)

[25 Mar] Introducing the all new Little Reader Deluxe Kit from BrillKids! (More...)

[18 Mar] More Signing Time Coupons available at our Forum Shop! (More...)

[11 Mar] BrillKids Discount Coupons - Coming Soon! (More...)

[09 Mar] Little Math 1.6 and Semester 2 are now available! (More...)

*

Pages: [1]   Go Down
Author Topic: LR locked up!  (Read 9534 times)
Digg del.icio.us
Ayesha Nicole
*****
Posts: 1236
Karma: 371
Baby: 2




View Profile
« on: May 01, 2012, 12:24:28 AM »

Good Evening,

I am scared about my LR data!  I tried to open the program today and received an error report, that I cannot get out of the screen and it won't let me send an error report either.  It is locked up.  I rebooted the laptop and the same thing happened again, and a screen shot is attached.   confused

Thank you.

Sincerely,

Ayesha

Logged

Lappy
Mod Mom
*****
Posts: 1801
Karma: 986
Baby: 1



If the world is night, shine my life like a light.


View Profile
« Reply #1 on: May 01, 2012, 02:43:28 AM »

Hi Ayesha!

I noticed you have an old version of Little Reader (2.0.720) as it shows on your screenshot. Can you try to repair the installation first?
http://support.brillkids.com/entries/20433732-how-to-repair-your-brillkids-learning-system

Please make sure you DON'T choose to replace your current library with the default one. You will want to keep everything that you currently have. smile

Let us know how it goes after repairing. smile Once everything is fine, please make sure to update your Little Reader to the latest version (2.0.726) which has been out for months now. The latest versions usually have bug fixes and improvements which you are missing out on if you choose not to update.

We look forward to hearing from you!

Logged

Ayesha Nicole
*****
Posts: 1236
Karma: 371
Baby: 2




View Profile
« Reply #2 on: May 01, 2012, 03:13:19 AM »

Hey there Lappy! 

Thanks for the speedy response.  I am not seeing an option for 'repair' when I go through these instructions.   ohmy  (screenshot attached)

I am scared to do anything - yet I cannot open it either.   confused  I am unable to follow these backup instructions because I cannot open it:
http://support.brillkids.com/entries/20586247-how-to-back-up-your-entire-little-reader-library

So I copied the entire BK folder (from C:\Program Files (x86)\BrillKids )  to an external hard drive - just in case.  And I also just copied the entire file for BK from the 'my documents' location (My Documents\BrillKids\Little Reader HOME\
 as mentioned in http://forum.parentweb.com/index.php?topic=5888.0;wap2 ) Does that capture everything?

I am anxious about this because as you recall, I worked for almost two years to set up the Noorani Lessons into the Doman method format via LR, to lose anything now!, and I do not have the patience or energy to do it all over again.    nowink

Please advise.   unsure

« Last Edit: May 01, 2012, 03:56:11 AM by Ayesha Nicole » Logged

Kezia
*****
Posts: 1537
Karma: 224




View Profile
« Reply #3 on: May 08, 2012, 07:19:04 AM »

Hi Ayesha, I'm sorry it took a while to get back to you.

In addition to the folders and files you've backed up already, please back up this folder:
C:\Documents and Settings\All Users\Application Data\BrillKids\Little Reader

Inside this folder are all the media files in your LR lessons (inside the "Media Library" folder) and most importantly, your LR database.

Once you've backed up these folders, try going through the Repair process again. From the window in your screenshot, select 'BrillKids Little Reader' then click 'Uninstall' just above the list of programs. This will not automatically uninstall LR; rather, it will open up the LR InstallShield Wizard where you can find the "Repair" option.

Let us know how it goes. If you still cannot open LR after upgrading, please send us a Diagnostic Report -- you may attach your report file here, or you may email it to support[at]brillkids[dot]com.

Logged

Ayesha Nicole
*****
Posts: 1236
Karma: 371
Baby: 2




View Profile
« Reply #4 on: July 07, 2012, 08:28:44 PM »

Hey Kezia!

I have been busy with wrapping up a long project and hope to get to your instructions soon.  However, when searching for the folder to back up, I don't have the directory mentioned in your reply?   confused

Is it possible to schedule a time with you to locate all of the files for me to backup using remote access, please? 

Thanks. 

Ayesha

« Last Edit: July 07, 2012, 08:30:25 PM by Ayesha Nicole » Logged

Ayesha Nicole
*****
Posts: 1236
Karma: 371
Baby: 2




View Profile
« Reply #5 on: July 23, 2012, 03:27:17 PM »

Good Morning Kezia! 

I am ready to begin using LR again - yet I am unable to backup as you described in order to get LR to work again.   blink 

Please advise. 

Thanks.

~ Ayesha

« Last Edit: July 23, 2012, 03:29:01 PM by Ayesha Nicole » Logged

Kezia
*****
Posts: 1537
Karma: 224




View Profile
« Reply #6 on: July 24, 2012, 06:31:19 AM »

Hi Ayesha, kindly check your email inbox for a message I sent from our support mail (support request no. 6069). I'd like to set up a schedule for TeamViewer with you so we can help you back up your data and fix the Little Reader problem you are encountering.

Do reply to that message instead. I look forward to hearing from you! yes

_________

ETA

I believe I've given you the wrong path earlier (it was for XP, not Vista, which you're using) -- sorry about that!

Kindly try following this path instead: "C:\ProgramData\BrillKids\Little Reader”

Anyway if you still can't find it we'll help you with this particular backup once we meet for TeamViewer.

« Last Edit: July 24, 2012, 08:46:13 AM by Kezia » Logged

Ayesha Nicole
*****
Posts: 1236
Karma: 371
Baby: 2




View Profile
« Reply #7 on: May 31, 2013, 12:53:42 AM »

Good Evening!

I am attempting to use LR again, but the files seem to be missing from the last time it was re-installed via Team Viewer, on the Admin user side, instead of my actual name user side?  It seems to be a trial version, instead of the full version and I cannot locate my Noorani curriculuum I put together over 18 months, a few years ago?!?!   confused

I need to get this to work again, because I will use the Noorani program with Doman method/schedule via LR to teach in classrooms for pre-school children.

Please help!

Thank you!

Sincerely,

Ayesha Nicole

« Last Edit: May 31, 2013, 01:00:51 AM by Ayesha Nicole » Logged

Kezia
*****
Posts: 1537
Karma: 224




View Profile
« Reply #8 on: May 31, 2013, 03:29:17 AM »

Hi Ayesha! I've just sent you a message from our Support Helpdesk - please check your inbox for our email regarding support request ticket #9981.

Logged

Pages: [1]   Go Up
 
Jump to:  

Recent Threads

by newassignmentau, September 29, 2023, 09:52:09 AM
by jasminfernandes, August 18, 2023, 05:42:02 AM
by Annasprachzentrum, August 02, 2023, 08:27:26 PM
by Brileydavis, February 07, 2023, 07:31:40 AM
by justin robinson, January 18, 2023, 12:01:12 PM
by justin robinson, January 18, 2023, 11:26:28 AM
by justin robinson, January 18, 2023, 11:17:08 AM
by justin robinson, January 18, 2023, 11:02:35 AM
by justin robinson, January 18, 2023, 09:45:06 AM
by Thepharmacity, January 04, 2023, 06:12:34 AM
by Sara Sebastian, December 20, 2022, 02:04:21 PM
by Kays1s, December 05, 2022, 02:02:24 AM
by ashokrawat1256, November 11, 2022, 04:54:21 AM
by farnanwilliam, October 22, 2022, 04:12:41 AM
by berryjohnson, February 05, 2020, 12:41:49 PM
Page: 1/4  

Recently Added Files

tamil - months by BhavaniJothi, Dec. 05, 2019
More Shapes - More shapes not originally included in L... by Kballent, Oct. 23, 2019
test1 - test by SSbei, Sep. 08, 2019
Purple Foods - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Green Foods - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Yellow Foods - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Orange - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Red Food - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
White Foods - As part of Color Themes I made some less... by Kballent, Aug. 07, 2019
Fruits & veggies mascots - This is Polish \"must have\" mascots :) ... by Agnole, Feb. 24, 2018
Page: 1/3  

Members
  • Total Members: 214667
  • Latest: sejal01
Stats
  • Total Posts: 110526
  • Total Topics: 19136
  • Online Today: 211
  • Online Ever: 826
  • (January 22, 2020, 12:09:49 AM)
Users Online
  • Users: 0
  • Guests: 192
  • Total: 192

TinyPortal v1.0.5 beta 1© Bloc

Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2013, Simple Machines

Valid XHTML 1.0! Valid CSS! Dilber MC Theme by HarzeM
Home | File Downloads | Search | Members | BrillBaby | BrillKids | Terms of Use | Privacy Policy
Copyright © 2024 BrillKids Inc. All rights reserved.