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Author Topic: Not able to activate LICENSE  (Read 3340 times)
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sniki
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« on: January 01, 2011, 05:24:47 AM »
Dear BrillKids Team

I purchased LR and LM value pack today, but not able to activate LICENSE, software says invalid key

Please help me to activate the software

Thanks
Deepa
« Last Edit: January 03, 2011, 06:03:55 AM by Kezia » Logged
Kezia
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« Reply #1 on: January 03, 2011, 06:11:32 AM »
Hi Deepa,

We've just replied to the message you sent to our Support email -- kindly have a look.
I've also removed the file you attached to your post above as it contains your personal information. smile

Do reply to our Support email message, or you can reply here, if you continue to have problems!
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sniki
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« Reply #2 on: January 03, 2011, 08:25:26 AM »
Hi Kezia

previously I was having trial version of LR and when I tried to activate that with license key it did not work.
I did uninstall and a fresh install of LR Beta version and after that activation of license worked fine.

While downloading curriculum also, when I downloaded whole bundle it gave error, but when I did that in parts it worked fine.

Just for u'r info - may be this info could be used to see if there is any bug in software
Thanks for deleting that report :-)

Thanks,
Deepa
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Kezia
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« Reply #3 on: January 03, 2011, 09:41:46 AM »
Hi Deepa,

Great to know you were finally able to activate your LR! We'll have a look at the content file download problem you mentioned, thanks for that!
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