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Author Topic: LR trial  (Read 5689 times)
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BEM
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« on: March 20, 2013, 11:38:19 AM »

In my trial of LR the videos dont work in the multisensory sessions.  The animated ones do but the others dont for ex. Horse, dog, ....  Will that be the case, if i can the full version?  Hope not.

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mario
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« Reply #1 on: March 20, 2013, 11:59:58 AM »

Well, do you mean videos you made? Because I used the trial and then I bought LR but so far (we're on lesson 20) I saw no videos, only the animations.

I saw videos on LR for iPad, but onlyin the pack I bought.

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Mario
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Kezia
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« Reply #2 on: March 21, 2013, 02:50:22 AM »

Hi BEM, the words you mentioned ("horse" and "dog") do come with two types of videos - one is animated (cartoon), and the other is a real video (i.e., actual animals)

The real videos are in *.avi format. If those particular videos don't work for you (e.g., the slide just appears blank, or LR crashes when you reach the video slide), there may be a missing or corrupted codec in your computer that's preventing you from playing avi videos.

Please confirm if you are able to play other avi videos in your computer. If avi videos play fine in your computer but not the ones in LR lessons, do let us know by writing to us at support[at]brillkids[dot]com. Kindly include a diagnostic report when you write to us so we can troubleshoot immediately.

How to Create a Diagnostic Report
http://support.brillkids.com/entries/20438423-How-to-Create-a-Diagnostic-Report-for-your-BrillKids-Learning-System

We look forward to hearing from you!

- - -

Hi Mario, the real videos only come with words from specific categories like the action words (including hand actions / motions), parts of the body, animals, and transportation categories.

For words that have multiple videos in them (like 1 or 2 animations and 1 real video), LR plays a random video from those that are attached to a word, and a different video is played the next time that word appears in the lesson. You can also check or preview the videos from any word by going to Play & Edit > Categories and then selecting the specific word that you'd like to preview. yes

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BEM
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« Reply #3 on: March 22, 2013, 04:24:11 AM »

Forgive me, but i have no idea what a avi video is and how to check for it.  You are correct, in that the screen comes up blank for that slide.  Luckily it doesnt crash so we just quickly pass on by it, but i know how it should work as we have the Ipad trial app and the videos work fine on it.  Will try my best to do a diagnostic report after you clarify avi format?????   Thx much.

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Kezia
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« Reply #4 on: March 25, 2013, 06:32:32 AM »

Hi BEM, there are several types of video file formats (like avi, wmv, mp4, etc.) and just like any file in your computer, you can verify that your videos are avi ones simply by checking the filename extension. An example is ".doc" or ".docx" for Microsoft Word files, ".xls" or ".xlsx" for Excel files, and so on.

To check the videos in LR:

1. Go to Play & Edit > Categories

2. Select the specific category and word you want to check (e.g., go to "Action Words 1" to check "clap")

3. Once you select a word the rightmost side of the screen will show a preview of the word. Click on the "Video" button above the image preview box.

4. The filename for each video is written below the video preview box, and you can switch to the other videos attached to the word by clicking on the right arrow button beside the filename display.

5. Just check if the non-working video has ".avi" at the end of its filename

Anyway, please send your diagnostic report once you've created it so we can have a look and find a solution for the problem you're experiencing.

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BEM
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« Reply #5 on: March 25, 2013, 09:51:42 PM »

Thank you for your explicit instructions for checking what kind of video files i have, but it didnt help.  Sorry.  I could never find a "categories" section.  Im wondering if the trial version doesnt have that???  In my search, however, i found the diagnostic report box so i did that.  I am hoping to get full version soon and hope all the videos play on that! 



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Kezia
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« Reply #6 on: March 26, 2013, 05:13:41 AM »

Hi BEM, just wanted to let you know that we received your diagnostic report and we've opened a support request ticket for you (ticket #9029).

We're checking your report now and I'll get back to you through our support email as soon as we find a solution for your playback problem.

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