Hi Chantelle,
Can you kindly clarify if the download problem you mentioned ("...my download number was different from the server") happened in your PC, or if it happened on your mobile device?
If the problem happened in your PC, you can try the following:1. Check and make sure that your Internet connection is stable. If you are connected via WiFi, try using indoor or home WiFi, since outdoor ones and public connections (like the ones in coffee shops) are usually unstable and do get cut off erratically.
2. Disable your firewall and antivirus programs then try re-downloading your curriculum. As soon as you've finished the download, you can turn on your firewall and antivirus programs again.
For more PC download tips, see:
http://support.brillkids.com/entries/47118464-How-to-fix-incomplete-or-corrupted-file-download-problemsIf the problem happened in your iOS or Android mobile device:1. If available, try connecting to a faster WiFi network or use 3G/4G instead
2. Try downloading one course semester file at a time instead of downloading both semesters at the same time.
3. Keep your device "awake" instead of putting it on "sleep" mode. It may also help to keep your device plugged in to power throughout the download.
For iOS, turn off Auto-lock temporarily by going to your device's Settings > General > Auto-lock and selecting "Never" so that it won't switch to sleep mode while you are downloading your lessons. Once you've finished downloading, you may turn Auto-lock on again.
For more tips, please refer to these articles:
For iOS devices -
http://support.brillkids.com/entries/21388983-i-am-having-problems-in-downloading-courses-on-little-reader-touchFor Android devices -
http://support.brillkids.com/entries/22704315-What-to-Do-When-You-Have-Problems-Downloading-Courses-on-Little-Reader-TouchI hope this information helps!
P.S.
In case you need further help, just reply here, or you can email us directly at support(at)brillkids(dot)com.