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Author Topic: Issue with iAcesss, Help Please..  (Read 4708 times)
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Chantelle Lane
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« on: September 08, 2014, 02:45:24 PM »

Hi all,

I stumbled upon this LR by accident one day ,and after reading the myriad of rave reviews, I decided to give it a shot.
But I realized that I am a mobile person, so iAccess would be a must have otherwise the LR would be an ornament in my PC.
Therefore, i decided to purchase English Curriculum for little reader + iAccess directly in  one go. However, much to my horror, I could not activate the iAccess in my iPad.
Then, I googled how to activate, but it just didn't work.

Please help,

Thanks in advance

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Chantelle Lane
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« Reply #1 on: September 08, 2014, 04:42:09 PM »

Forgot to add,

I tried to download the curriculum reader for 1.05G but when it was almost 1G, it stopped working and it had this notice stating that my download number was different from the server.

Would anyone please enlighten me with simple English as I'm not really a techie

Thanks in advance

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Kezia
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« Reply #2 on: September 10, 2014, 04:05:17 AM »

Hi Chantelle,

Can you kindly clarify if the download problem you mentioned ("...my download number was different from the server") happened in your PC, or if it happened on your mobile device?

If the problem happened in your PC, you can try the following:

1. Check and make sure that your Internet connection is stable. If you are connected via WiFi, try using indoor or home WiFi, since outdoor ones and public connections (like the ones in coffee shops) are usually unstable and do get cut off erratically.

2. Disable your firewall and antivirus programs then try re-downloading your curriculum. As soon as you've finished the download, you can turn on your firewall and antivirus programs again.

For more PC download tips, see: http://support.brillkids.com/entries/47118464-How-to-fix-incomplete-or-corrupted-file-download-problems

If the problem happened in your iOS or Android mobile device:

1. If available, try connecting to a faster WiFi network or use 3G/4G instead

2. Try downloading one course semester file at a time instead of downloading both semesters at the same time.

3. Keep your device "awake" instead of putting it on "sleep" mode. It may also help to keep your device plugged in to power throughout the download.

For iOS, turn off Auto-lock temporarily by going to your device's Settings > General > Auto-lock and selecting "Never" so that it won't switch to sleep mode while you are downloading your lessons. Once you've finished downloading, you may turn Auto-lock on again.

For more tips, please refer to these articles:

For iOS devices - http://support.brillkids.com/entries/21388983-i-am-having-problems-in-downloading-courses-on-little-reader-touch
For Android devices - http://support.brillkids.com/entries/22704315-What-to-Do-When-You-Have-Problems-Downloading-Courses-on-Little-Reader-Touch

I hope this information helps!  smile

P.S.
In case you need further help, just reply here, or you can email us directly at support(at)brillkids(dot)com.

« Last Edit: September 10, 2014, 04:06:50 AM by Kezia » Logged

Chantelle Lane
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« Reply #3 on: September 20, 2014, 05:06:24 PM »

It worked!!

Thanks a lot for the immediate answer smile

Anyway, I was thinking of giving a little reader pro and some materials for my friend as a gift.
My friend has already got a little reader software with US semester 1 n 2.
My question is , will that be possible to give the little reader pro and the purchased materials for my friend as a gift?
or my friend will have to purchase it herself.

Thanks again

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Kezia
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« Reply #4 on: September 22, 2014, 02:21:56 AM »

Yes, you can buy a Little Reader PRO Key as a gift for your friend. The only products that are not valid for "purchase as gift" orders are iAccess and upgrades (e.g., Upgrade to Little Reader Deluxe).

By the way, you may want to ask your friend first if the Little Reader she bought before was a Basic or Deluxe kit, because if that is the case then she mostly likely has PRO already. Otherwise if she only bought a curriculum pack before, then you may proceed with getting the PRO key for her.

To buy a BrillKids product as a gift for your friend or loved one, make sure you fill out the "Purchase as Gift" section in the shopping cart page (see attached screenshot). Once you are in the checkout page, you can enter your friend's address in the "Shipping Address" section (if you are getting any physical / shipped item) and put your own billing address in the "Billing Address" section.



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