Sonic CinePlayer Decoder Pack issue?
leandraluv:
Hello, Whenever I launch the Little Reader program I keep getting a Sonic Cineplayer Decoder error message. I tried installing the decoder packs but that's not helping. I am attaching a photo of the messages. Anyone else experiencing this problem. Help please!
Thanks
Lee
Kezia:
Hi Lee, we'd like to troubleshoot further about the error you're getting in Little Reader.
Kindly create a diagnostic report and send it to us at support[at]brillkids[dot]com. Alternatively, you can send the report directly from your Support Tools window, as instructed in this article:
How to Create a Diagnostic Report
http://support.brillkids.com/entries/20438423-How-to-Create-a-Diagnostic-Report-for-your-BrillKids-Learning-System
We look forward to hearing from you!
Kezia
Welovebrillkids:
Dear Lee,
I have been checking around for your solutions too.
Was your Little Reader can be function as normal (with normal sound & video display when you play the lesson)?
That Sonic Cine Player may have previously installed into your computer from Windows media player or Roxio creator. Although you already uninstall them but it may left there. It is set to automatically run when you open a media file (VDO DVD photos, etc.)
Kezia did checked and confirmed that Brillkids software does not need the sonic cine player to run the program.
To disable the popup, you can uninstall Sonic CinePlayer Decoder Pack from your computer by using the Add/Remove Program feature in the Window's Control Panel.
1.On the Start menu (for Windows 8, right-click the screen's bottom-left corner), click Control Panel, and then, under Programs, do one of the following:
Windows Vista/7/8: Click Uninstall a Program.
Windows XP: Click Add or Remove Programs.
2.When you find the program Sonic CinePlayer Decoder Pack, click it, and then do one of the following:
Windows Vista/7/8: Click Uninstall.
Windows XP: Click the Remove or Change/Remove tab (to the right of the program).
3.Follow the prompts. A progress bar shows you how long it will take to remove Sonic CinePlayer Decoder Pack.
All the best !
Vicky
leandraluv:
Oh thank you so much. For the past few days I've been installing and uninstalling all sorts of decoder packs and it never occurred to me to simply un-install the roxio sonic pack. I did that this morning and YIPPIE no more pop up messages. Thanks so much guys!!
leandraluv:
Okay so I thought it was good but guess what? The pop up message is gone but so is the sound ...so now I am not hearing anything when running the lessons. I checked volume and ran the support tools but nothing. I am sending a diagnostic report now
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