Using Little Reader with Trend Micro Antivirus

[anushyam]

Hi ,

I've just installed the program on my pentium 4 desktop with Trend Micro antivirus and Win XP OS. My Trend Micro Keeps blocking activity from little reader program, namely the installation of DLLs. I've attached the screen shot with this post.

When i attempt to open up say numbers, trend will send me a warning message that it has blocked some activity. Then my mouse cursor disappears and another error message about hooking will pop up.

I've tried rebooting the PC but the problem is still there.

Pls advice, Thanks,
Anushyam

[Lappy]

Hi Anushyam!

Thanks for your screenshot - we're currently trying to get right down to the problem.  We're installing Trend Micro antivirus on our PC, so we can replicate what happened to your PC.  I'll post you a step-by-step guide on how to get around it when we discover the root of the problem.

Sorry for the inconvenience, and thanks for the feedback! I'll get back to you as quickly as I can. 

[Lappy]

Hi Anushyam!

We uninstalled Little Reader and installed Trend Micro.  We then installed Little Reader again, and checked the program, and it works just fine.

I've also tried to check the settings of Trend Micro Antivirus.  Please open the two image files I've attached, so you can see the settings, and check if they're the same as yours.

In any case, may we recommend trying to accept Little Reader as a Trusted Program?  You may access this option by following these steps:
1. Open your Trend Micro software screen
2. Click on VIRUS & SPYWARE CONTROLS
3. Click on the PROTECTION AGAINST VIRUSES & SPYWARE tab
4. Click on EXCEPTIONS
5. Go to UNWANTED PROGRAMS tab
6. If you see Little Reader anywhere on the list indicated by Trend Micro, kindly press REMOVE FROM THE LIST.

Please let us know how that goes, and if it fixes the problem.  Thanks!

[anushyam]

HI lappy,

Thanks for ur quick response... I've checked my Trrnd Micro settings. Its the same as yours.....i.e no blocked programs. I then decided to add the little reader as a trusted program like the screen shot below. Then it WORKED!!!!

YIPEE!!!

Thanks again,
Anushyam

[Lappy]

Hi Anushyam!

I'm glad to know that we fixed the problem! YAY! :w00t:  Now you can get started on trying out our Little Reader!

Don't hesitate to ask me if there are any other issues you encounter!  :-*

Lappy

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