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Author Topic: Babybit company completely unresponsive  (Read 14976 times)
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Rivi
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« on: April 23, 2011, 04:51:09 PM »

Hi Everyone,

Over a month ago, since LR still hasn't come up with the French program,I ordered one volume of babybit in French directly from France. We are 4 weeks later, and I still didn't receive it. I contacted the company 3 times. The first time, they said it was stuck in US customs, but I don't know if I should believe it because I order other things from foreign countries, and it doesn't take that long. My second query remained unanswered. In my 3rd query (still unanswered), I asked my card to be refunded or them to send another one. I am really upset about this, because I really want to start the French program and I don't think thaty any company with such poor customer service should stay in business. I am planning to contest the charge on my card asap, and I wish there was a recourse like the BBB in France. 

1. Does anyone know how to get in touch with the company (phone number)
2. Does anyone have another source for the program in French, even second hand?

thank you,

Carole

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TracyR4
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« Reply #1 on: April 23, 2011, 05:47:19 PM »

So sorry to hear that. I hate dealing with companies like that. We recently went through something like that when ordering some school uniforms from a uniform company. They had horrid customer service and I know we won't ever be buying from them ever again. Luckily we got the product ( 6 weeks later ) but they never did credit us the money they were supposed to and we talked to several different people during that time and got several different answers. It was just not a very good experience.

I hope you get your money back or your product soon. Have no advice BUT just wanted to say I sympathize.

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Tracy
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NadiaD
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« Reply #2 on: April 23, 2011, 09:44:49 PM »

Hi, Rivi!

Sorry to hear about your experience  Sad
But I would give them another week.
Business shipping (when company, not a person ships to you) from Europe does take forever.
We ordered from Babybit and shipping took 5 weeks: placed order on February, 22 and received product on April,1.
But I think it is still no excuse for them not to respond on your emails.

The best international shipping experience was with Wink to Learn company. ( I am in USA).
Shipping was free and it took 1 week to arrive.

Hope this info helps.

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Rivi
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« Reply #3 on: April 23, 2011, 11:34:35 PM »

thank you, you two, it makes me feel better smile

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TeachingMyToddlers
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« Reply #4 on: April 24, 2011, 04:58:57 PM »

I just came across this today, I think this French release is new? I'm not sure why they only offer 3 DVDs & books versus the 5 of the english & spanish versions, but maybe it's something worth looking into. You can see images on the link below. I would still order it from YBCR directly if possible if they will sell it to you (I hate dealing with middlemen if I can avoid it) but true YBCR versions seem better than the Your Baby Can Speak versions from what I can tell and the clips I have seen. Good luck!

http://www.interwood.com/a/p/yourbaby/payment.shtml

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early learning17
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« Reply #5 on: April 24, 2011, 05:42:44 PM »

she was talking about this product http://www.babybit.com/
and not ybcr. I orderes the spanish dvds 4 yaers ago and eveything was ok!

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TeachingMyToddlers
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« Reply #6 on: April 24, 2011, 06:34:51 PM »

I just wanted to provide some other options in case the BabyBit fell through completely.  smile

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« Reply #7 on: April 24, 2011, 08:45:41 PM »

Hi Rivi,

I had a similar experience with My Montessori House - a 2 month ordeal!  I paid, the product didn't come, I tried many times to contact them and finally a friend from here contacted them on my behalf through EBay.  They emailed me, but they did not get any of my emails sent from home.  My husband emailed them from his work and they emailed me again in response to that, but again, they did not get my emails sent from home.  Finally, we sent another email from my husband's work and found out that my home address was in their SPAM folder.  This may be happening to you, too.  See if a friend can email them or try through EBay (do they have a store?).  Hope this helps.  I understand your frustration!

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Rivi
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« Reply #8 on: April 25, 2011, 12:40:11 AM »

Hi Kizudo and Teachingmytoddlers,

thank you for your suggestions. I would have called them if there was a phone number on the website, and I will check ebay. About YBCR French, I am aware of it (and did get it earlier). However, it is not an immersion program, it is English/French together, and for a native French speaker (myself and hopefully my little one soon), it just doesn't cut it. I will provide an update if and when this is all resolved.

If I really can't get babybit, I think I will fall back on little Pim. 

Best regards,

« Last Edit: April 25, 2011, 07:50:34 PM by Rivi » Logged
Babybit
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« Reply #9 on: April 25, 2011, 07:19:58 PM »

Dear Rivi,

   I am Vicent Peris, responsible for Babybit's customer service. 

   First of all, let me tell you that we are really very sorry that you feel disregarded and that we understand you feel angry since a 4 weeks delay is really too much.

   But we would also like to clear things up:
   We answered your first email whith your shipment post code, so you don't have to belive us, you can confirm that the shipment has been sent (look it up at USPS: http://www.usps.com/shipping/trackandconfirm.htm). Your third email was sent four days ago and it saddly happens that it is Easter holidays in Spain and our offices have been closed from the 21st to today (included!). We have already answered to your private email some hours ago.

   It is indeed true that there are custom problems with shipments sent from Europe to the USA. But let me tell you that shipments to other countries work fine and do not take longer than two weeks at the most.

    As I have said at the beginning, we agree with you that it is too long a time to keep you waiting, so we will send your money back as soon as paypal allows us (when your complaint is closed). Sending another DVD would be of no use since the problem is at USA's customs and we can not do anything about that. Anyway, we are completely sure you will receive our DVD (though late).

   We apologize for any inconvenience caused.

   Vicent Peris, www.babybit.com



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waterdreamer
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« Reply #10 on: April 25, 2011, 07:43:57 PM »

Hi Kizudo and Teachingmytoddlers,

thank you for your suggestions. I would have called them if there was a phone number on the website, and I will check ebay. About YBCR French, I am aware of it (and did get it earlier). However, it is not an immersion program, it is English/French together, and for a native French speaker (myself and hopefully my little one soon), it just doesn't cut it. I am getting some help getting through to the company thanks to this wonderful forum and the people in it (thanks Teachingmytoddlers!!). I will provide an update if and when this is all resolved.

If I really can't get babybit, I think I will fall back on little Pim. 

Best regards,

YBCR French is not immersion? I was hoping it would be like YBCR english just translated into French.

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Rivi
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« Reply #11 on: April 25, 2011, 07:52:45 PM »

Hi there,

that's right, not immersion, and not like the original YBCR either. Even the songs are one sentence in English, followed by a sentence in French. Not at all what I need.



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Rivi
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« Reply #12 on: April 25, 2011, 07:54:15 PM »

Dear Rivi,

   I am Vicent Peris, responsible for Babybit's customer service. 

   First of all, let me tell you that we are really very sorry that you feel disregarded and that we understand you feel angry since a 4 weeks delay is really too much.

   But we would also like to clear things up:
   We answered your first email whith your shipment post code, so you don't have to belive us, you can confirm that the shipment has been sent (look it up at USPS: http://www.usps.com/shipping/trackandconfirm.htm). Your third email was sent four days ago and it saddly happens that it is Easter holidays in Spain and our offices have been closed from the 21st to today (included!). We have already answered to your private email some hours ago.

   It is indeed true that there are custom problems with shipments sent from Europe to the USA. But let me tell you that shipments to other countries work fine and do not take longer than two weeks at the most.

    As I have said at the beginning, we agree with you that it is too long a time to keep you waiting, so we will send your money back as soon as paypal allows us (when your complaint is closed). Sending another DVD would be of no use since the problem is at USA's customs and we can not do anything about that. Anyway, we are completely sure you will receive our DVD (though late).

   We apologize for any inconvenience caused.

   Vicent Peris, www.babybit.com



thank you for responding. I have closed the paypal dispute and changed it to a claim, which I will close when I get a refund.

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aangeles
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« Reply #13 on: April 25, 2011, 08:05:59 PM »

Hi there,

that's right, not immersion, and not like the original YBCR either. Even the songs are one sentence in English, followed by a sentence in French. Not at all what I need.



Rivi,

I think you are talking about the Your Baby Can Speak French set with the Lyric Language music DVD/CDs being sold by the YBCR company, which, I agree, is not immersion at all. The Your Baby Can Read Deluxe - French Version that TmT mentioned earlier is a newer and entirely different product that has, presumably, the same content and format as the original YBCR, but in French. Now, I may be mistaken since I don't have the new YBCR French yet, but looking at the pics of the flapbooks and flashcards, they look identical to the original YBCR materials.

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waterdreamer
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« Reply #14 on: April 25, 2011, 08:09:21 PM »

Rivi,
I think you are talking about the Your Baby Can Speak French set with the Lyric Language music DVD/CDs being sold by the YBCR company, which, I agree, is not immersion at all. The Your Baby Can Read Deluxe - French Version that TmT mentioned earlier is a newer and entirely different product that has, presumably, the same content and format as the original YBCR, but in French. Now, I may be mistaken since I don't have the new YBCR French yet, but looking at the pics of the flapbooks and flashcards, they look identical to the original YBCR materials.
I just called Your Baby Can and they said that is not their product, it is a knock off. Your Baby Can Read is ONLY available in Spanish and English

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