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Author Topic: SoftMozart Perpetual License - What happened to this Teaching Organization?  (Read 23214 times)
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« on: August 05, 2017, 01:45:12 AM »

Dear Parents,

Our SoftMozart journey started from Brillkids forum. We are looking for the justice with respect to the purchase of a perpetual copy of SoftMozart which was promised by Hellene Hiner. We bought a softmozart subscription / installment package on Feb. 3, 2012 per the deal $499 promised through email as well as in the SoftMozart forum (Hellene Hiner’s Blog link below) for the perpetual copy.  - In this link it states:

As for all of our existing customers, for helping us spread the word about “The Soft Way to Mozart”® and for being helpful in the forum, we are offering renewals at the following discounted rate. *In addition, some of you will be candidates for discounted or even free program renewal as it was initially advertised*:
• 6 months = $99
• 12 months = $149
• Perpetual = $499

You can still purchase the program now at the discounted rate, available until the rate changes on February 15, 2012.
In the link below you can see the replies to various emails where she assured customers that they would get perpetual copies at a fixed rate. Below is a typical response to questions:

hellene replied the topic: Re: New prices
mayri3838 wrote: Oh, I just got the 6 month version and would like to see if it works for my son. I plan to buy the Perpetual copy after 6 month. So, I have no choice that have to pay 699 after that? Pretty sad...

Mayri, Manda is absolutely right!
Also, if you already got the program or someone who is going to buy it before 15th of February are locked at $499 deal.
Therefore, if you would like to buy the perpetual copy, it will be $499 - $ amount that you had paid for the 6 months subscription.

When we were in the last installment in 2015 and ready to pay, Hellene told us there would be no more perpetual license copy and stated we will be getting the extension every year without any fee. Detailed mail attached in this blog. We conveyed our disappointment, but we accepted the change because we respected Hellen’s words. Now, in 2017 when we asked for the extension, they replied that we are asking for the extension free of cost and stated Hellene is not a slave to you for providing the extension for free ongoing; however, this was the agreement at the time the purchase was concluded.

I would like to note that we are not looking for life time free extension; what we really would like is the perpetual license that was agreed upon at the time of purchase. It is Hellene who decided we would receive extension for life in lieu of the perpetual license for which we paid. We have all the email communication / deal agreed by Hellene. We shared those emails with Hellene in case she might have forgotten the promise; however now it appears the organization wants to cheat us by asking for $699 extra to get the perpetual copy (attached a few emails here for all your reference).

If a perpetual copy is available at any price, why didn't we receive in the first place as per our purchase agreement.

We are willing to continue to pay the scholarship amount of $150 for the performance video shared during current periods of time. And in addition to that, we are willing to continue to give a $50 donation as we have in the past. But now, we are not getting any response and our SoftMozart forum login is blocked. What happened to the professional organization created to teach music? It seems it has been replaced by one that is only money conscious and willing to cheat customers to get it.

We are looking all your support to get our perpetual copy / permanent license which we can use whenever possible. We don’t want to stick with their teaching method. We need the package that was agreed upon when we first signed up for that deal.


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« Reply #1 on: August 24, 2017, 01:49:43 AM »

Dear Parents,

We have posted our concern in SoftMozart forum. And got response from Hellene stating "I am not going to give you anything. Learn to respect authors and their time.". Please find the forum link and reply from Hellene for your quick reference. We can't understand what is the problem in providing the package as agreed. What is stopping her.

We are helpless and looking all your support to get our license. Please post your thoughts / suggestion in this forum as well as in SoftMozart forum link below. It will help us as well as other parents who wants support from you all.

Dear Vijay,

I am the author of Soft Mozart. There is no 'organization'. There is no 'big daddies' that support my Method with thick pockets.

There are volunteers and dedicated learners. They spend time and efforts to help my Method to spread. A lot of time and a lot of efforts. This is exactly how it works out here.

The Method is the best in the world with outstanding results that no school can replicate. This is exactly why we all believe in it and keep working day and night to keep it going.

You were not 'cheated' of anything and not 'blocked' from anywhere. You wrote to me that you have problems signing and I fixed that for you. You were given your scholarship discounts for participating in this community and helping other parents. You didn't follow, but were receiving your scholarships anyway.

I am the Author. My time is limited. The perpetual was meant to be for computers and technology that is already gone long ago.

You know? It is hard to be only person responsible for everything/ However, it has some advantage.

I am not going to give you anything. Learn to respect authors and their time.

Sincerely Yours,
Hellene Hiner


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« Reply #2 on: August 24, 2017, 05:08:21 AM »

Dear Parents,

We are fighting for our rights. Please give your hands to support us. Below is the link and reply to Hellene for your quick reference.

Dear Hellene,

I can’t understand why are you diverting this topic. We always respect you and your words. That is the reason we accepted in 2015 when you say there is no more perpetual copy and will receive your software extension every year without any fee. Now we are looking for you to respect your words as you promised. Few clips for everyone's understanding.

We all accept you are the Author of this program and doing online business for selling your product / method. We are expecting you to follow the business ethics too. You have full rights to set the rules and regulation for the new customers. What is stopping you to give the perpetual copy / license for the existing one as agreed and committed by you. We started paying from 2012 for receive our package / license as agreed. Are you trying to give this message “I am not going to give you anything” to all parents / customers? Can you please let everyone in this forum to know the concrete reason why we won’t get anything from you? Don’t think we are asking it for free. This is our rights to ask for the package towards amount which we paid and deal agreed by you.

Do you think this the professional way of doing business / answering to the parents / customer? As a respective author and seller of this product you would have provide us permanent license if there is no perpetual copy in place. This can be done by the programmer very easily. However as on July 28th, 2017 you are ready to give copy for $699 and giving contradicting statement in open forum and asking me to learn to respect.

Yes we were received scholarship discount for participating in this community as well as in Brillkids forum for help other parents and in other words promoting SoftMozart too.

We are not rich enough to spend lot of money. However still if you have any concern, as we already paid even now we are ready to bear the 50% of extra amount $350 which you are asking for from $699 towards permanent license.

Always we are respecting you and expecting the justice from you…


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« Reply #3 on: August 24, 2017, 05:09:43 AM »

Posts: 29
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« Reply #4 on: August 24, 2017, 04:01:48 PM »

Dear Parents,

We got reply from Hellene as follows. No justice...


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