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  Show Posts
Pages: [1] 2 3 ... 100
1  BrillKids Software / Tech Support / Re: New Laptop : How to reload my LR and LM on: May 24, 2017, 08:54:11 AM
Hi  kullboys,

Reinstalling the BrillKids programs on a new computer is done the same way as when you installed them the first time.

Just sign in to your BrillKids account and go to ACCOUNT > PURCHASES to download your installer and curriculum files. For detailed instructions, please refer to these articles:

Installing Little Reader - http://support.brillkids.com/hc/en-us/articles/204595364-Installing-and-Setting-Up-Your-Little-Reader-from-your-BrillKids-Account-
Installing Little Math - http://support.brillkids.com/hc/en-us/articles/204596594-Installing-and-Setting-Up-Your-Little-Math-from-your-BrillKids-Account-

I hope this helps!  smile
2  BrillKids Software / Tech Support / Re: Did I delete a curriculum? on: May 16, 2017, 10:17:45 AM
Hi MommyTeach!

In the PLAY & EDIT screen, you should see three little buttons in the upper left side of the page which are named "Courses," "Playlists" and "Categories." These buttons are located just under the big square buttons at the top of the LR window (Child Profile, Play Courses, Play & Edit, etc.).

Please check again, and this time, make sure you click the "Categories" button. Attached is a screenshot just in case you need it.

If you accidentally moved (or dragged and dropped) your Semester 1 category folder into another folder, you can drag-and-drop the folder back to where it was originally (as a sub-folder of the "English [UK] Curriculum" folder). The folder reorganization shouldn't affect your daily lesson playback, so you don't have to worry about re-downloading everything again.

If you are still having problems, please let us know at support@brillkids.com. To help us troubleshoot quickly, please attach screenshots of the following screens in your LR when you email us:
- Play Courses
- Play & Edit > Categories
- Tools > Software Information
3  BrillKids Software / Little Musician - General Discussion / Re: Extra content lessons Questions on: May 16, 2017, 09:56:30 AM
Hi Linder Khera!

I believe we've already replied to the email that you sent to our helpdesk, but just in case there are others with the same problem, here's a bit of clarification on the different types of Little Musician products:

1.) Music Curriculum for Little Musician

If what you want is only to play the curriculum which we have created, then this is the most cost effective product for you. Just download Little Musician from your Account page, install it, and then buy this curriculum so you can get the course. You won't be able to edit anything in the curriculum, but you'll be able to play it whenever you want.

2.) Little Musician PRO Key

If you have purchased the Music Curriculum and you later decide that you want to edit or create your own lessons, or to add your personal media files to your lessons, then you can buy yourself a PRO key. This key unlocks all the editing features of Little Musician. This does NOT include the Curriculum.

3.) Little Musician Basic kit

This product contains number 1 from above (the Music Curriculum) AND number 2 above (the PRO Key). It's cheaper to get the Basic kit compared to buying number 1 and 2 above separately.

**The same descriptions apply to Little Reader and Little Math products. For Little Reader, the reading curriculum (item #1 above) comes in different languages: English (US or UK), Spanish, Chinese (Simplified or Traditional), French, Russian, Thai, Arabic, and Vietnamese.

In case you accidentally purchased the wrong product, please write to us at support@brillkids.com so we can help sort this out for you right away.  smile
4  The BrillKids Forum / BrillKids Announcements / BrillKids just turned 10! Visit the BrillKids Shop and get a SPECIAL DISCOUNT! on: May 16, 2017, 09:32:14 AM
Sent last May 16, 2017  |  Return To BrillKids!
BrillKids Bulletin
Happy Mother's Day! 10% OFF!
YAY! BRILLKIDS JUST TURNED 10!
It's our 10th birthday, and we're throwing a party! Multiple BK curricula
Thank you so much for helping us share the gift of early education. We wouldn't be here without all of you AMAZING mommies and daddies out there!
We're throwing a big party with special disounts on all BrillKids products from May 16-31, 2017!
Multiple BK curricula  

If you're planning to expand your family's learning library, now's the best time to get Little Reader, Little Math or Little Musician!

Visit the BrillKids Shop and get that special gift for the little one in your life today!
Visit the BrillKids Shop
The discount DOES NOT apply towards shipping rates. No adjustments can be made on prior sales. BrillKids reserves the right to change this promotion at any time. Offer available only to purchases made at the BrillKids Online Store. This promotion is valid only from 16 May to 31 May, 2017.
All Content © 2017 BrillKids Inc. All Rights Reserved.
5  The BrillKids Forum / BrillKids Announcements / Happy Mother's Day from BrillKids! Get 10% OFF at the BrillKids Shop! on: May 09, 2017, 03:25:18 AM
Sent last May 08, 2017  |  Return To BrillKids!
BrillKids Bulletin
Happy Mother's Day! 10% OFF!
BRILLKIDS ♥ MOTHER'S DAY!
BrillKids celebrates Mother's Day with discounts! Multiple BK curricula
Join us as we celebrate Mother's Day with all moms everywhere! How? By giving you a special sale!
We are giving away great discounts all around from May 08 - May 15, 2017!
Here's your chance to save on great BrillKids products like our award winning Little Reader, Little Math and Little Musician.
So hurry up and visit our online shop today to enjoy these great offers!
Visit the BrillKids Shop!
The discount DOES NOT apply towards shipping rates. No adjustments can be made on prior sales. BrillKids reserves the right to change this promotion at any time. Offer available only to purchases made at the BrillKids Online Store. This promotion is valid only from 08 May to 15 May, 2017.
All Content © 2017 BrillKids Inc. All Rights Reserved.
6  The BrillKids Forum / BrillKids Announcements / Re: Important Announcement Regarding License Keys and Usage of BrillKids Products on: April 25, 2017, 06:16:43 AM
Hi Merie, I just replied to your other post, but to answer your concerns here:

In cases when you need to reformat or replace the computer where you installed your BrillKids programs, you can delete that old/unused computer from your license key activation record. After that, you can reuse your license keys to activate the programs in your new computer.

For instructions on how to manage your activation records, see: http://support.brillkids.com/hc/en-us/articles/204597804

Yes, there is a limit of 2 times for removing your old computer from your activation records (for each key you own), BUT, if you reach that limit or you need help with any software or license key problem, all you need to do is write to us (support@brillkids.com). We can reset the "remove count" for you and  help sort out these issues as soon as we can.

We don't have an app for Little Math right now, but a possible workaround is to use an app called "Splashtop Remote" - this basically lets you access and run programs in your PC through your iPad or Android tablet. However, this will only work if Little Math is installed and works fine in one of your computers. To learn more about the Splashtop Remote alternative, see: http://forum.brillkids.com/little-reader/little-reader-available-on-the-ipad-today!/ (note that this was posted back when we didn't have the Little Reader Touch app yet, but this workaround can still be used for Little Math/Musician).

I hope this helps!
7  BrillKids Software / Little Reader - General Discussion / Re: Can not use video in the Multisensory part on: April 25, 2017, 05:57:26 AM
Hi merieaero, if you were getting errors when playing lessons in Little Reader and/or Little Math (PC), please send us your diagnostic report so we can troubleshoot and find a solution for you.

For instructions on how to create and send a diagnostic report, see: http://support.brillkids.com/entries/20438423

About iAccess, please download the "Little Reader Touch" app from the App Store (iOS) or Google Play Store (Android) in your iOS/Android device, then follow the instructions from one of these articles:

iOS - http://support.brillkids.com/hc/en-us/articles/204598444
Android - http://support.brillkids.com/hc/en-us/articles/204599354

Unfortunately, we don't have a companion app for Little Math. Note that iAccess only applies to Little Reader/Little Reader Touch.

In case you need further help, please let us know at support@hellopal.com. Again for problems with the PC program, make sure you send us your Diagnostic Report too.
8  BrillKids Software / Little Reader - General Discussion / Re: Can not use video in the Multisensory part on: April 21, 2017, 03:33:47 AM
Hi Duckduck Trang,

Please try the suggestions listed in this article: http://support.brillkids.com/hc/en-us/articles/204596074

If you just installed or updated Little Reader, please start with suggestion #2.

I hope this helps! smile
9  The BrillKids Forum / BrillKids Announcements / Happy Easter Holidays from BrillKids! Get 10% OFF at the BrillKids Shop! on: April 13, 2017, 02:14:03 AM
Sent last April 13, 2017  |  Return To BrillKids!
BrillKids Bulletin
Easter Sale! 10% OFF!
Happy Easter Holidays from BrillKids!
Get 10% OFF on all items
Once again, we're making it more affordable than ever to give the gift of education - Get a 10% discount on ALL BrillKids products purchased at our Online Store! This holiday offer runs from April 13 to 18, 2017 ONLY, so make sure to visit us before this offer expires!
image-02 Give the gift which keeps on giving!
As parents we all want to give the best gift for our children - something that will give them a headstart in life, and something they can bring with them as they grow up.
And what better gift is there than early education?
Visit the BrillKids Shop!
The discount DOES NOT apply towards shipping rates. No adjustments can be made on prior sales. BrillKids reserves the right to change this promotion at any time. Offer available only to purchases made at the BrillKids Online Store. This promotion is valid only from 13 Apr to 18 Apr, 2017.
All Content © 2017 BrillKids Inc. All Rights Reserved.
10  BrillKids Software / Little Reader - General Discussion / Re: upgrade product on: March 29, 2017, 02:01:49 AM
Hi Jialun, we're sorry about the delay! Kindly check your email for our reply regarding request #22972.
11  BrillKids Software / Tech Support / Re: Download latest version for little reader on: March 28, 2017, 07:59:42 AM
Hi Babymum, your can use the Export function to save a copy of all your personal categories.

Just go to Tools > Import/Export Content, select "Categories" in the Export Content section, select all your personal categories, then click the EXPORT button to save all your personal categories in one file.

For details on how to export your categories, please refer to Steps 4-7 of this article (or play starting from the 1:12 mark of the video tutorial): http://support.brillkids.com/hc/en-us/articles/204595154-How-to-import-and-export-Little-Reader-files

Make sure you save the exported category file somewhere that's easy to retrieve like your Desktop or Documents folder.

After updating your curriculum, check if your personal categories were overwritten or if there are any problems. If there are any issues, you can restore your edits by double-clicking on the *.cat file that you exported earlier (or just drag-and-drop the*.cat file into the LR window).
12  BrillKids Software / Little Reader - General Discussion / Re: upgrade product on: March 22, 2017, 03:54:58 AM
Hi Jialun, I believe you also wrote to us at our support@brillkids.com email address (support request #22972). We will reply to you through our support email, so please watch out for our message.  smile
13  BrillKids Software / HOW TOs and FAQs / Re: Have a Question That Isn't Answered Here? on: March 16, 2017, 05:42:58 AM
Hi Thely, if you mean you deleted the "course" (curriculum) that you cloned before, the original course shouldn't get deleted at all, unless you accidentally selected the original course and deleted that one.

The only way to restore a deleted course is to re-download your curriculum file (from your BrillKids account).

If you mean you accidentally deleted the entire "Semester 1" folder of categories, just go to PLAY & EDIT > CATEGORIES and do these:

1. Go to "TRASH" - you'll find this at the bottom of the list of categories
2. From the middle box, select the category/folder that you want to restore
3. Press the RESTORE button (bottom right part of the window)

Please refer to the attached screenshot in case you need a guide.
14  The BrillKids Forum / BrillKids Announcements / Re: Important Announcement Regarding License Keys and Usage of BrillKids Products on: March 13, 2017, 09:04:59 AM
Hi Mam non VSk, chúng tôi xin lỗi vì sự bất tiện.

Vui lòng thử gửi email cho đội tuyển Việt Nam tại info@brillkids.com.vn. Chúng tôi sẽ cũng theo dõi với họ cho bạn trong khi chờ đợi.

Chỉ trong trường hợp, bạn có thể gửi email cho chúng tôi tại địa chỉ hỗ trợ quốc tế của chúng tôi tại support@brillkids.com.

====
Hi Mam non VSk, we're sorry for the inconvenience.

Please try sending an email to the Vietnam team at info@brillkids.com.vn. We will also follow up with them for you in the meantime.

Just in case, you can email us at our international support address at support@brillkids.com.
15  BrillKids Software / HOW TOs and FAQs / Re: Have a Question That Isn't Answered Here? on: March 13, 2017, 08:56:18 AM
Hi @andzhela:

Do you mean you'd like to have several "questions" during the game, or are you referring to the number of answers to choose from?

For the number of questions, you can edit your game presets and change "No. of  Questions" to 10, which is the largest number available in the choices. In case you play a game using a category that has less than 10 words in it, LR will still show 10 questions (some of the words from that category will be reused).

For the number of choices, the default setting is "Auto" - the first time a word appears in the game, you will see 2 choices, but if the correct answer is selected, additional choices will appear when that same word appears in the game as a way to "increase" the difficulty. If you want to see the same number of choices for each question, you can change "No. of choice" to a specific number.

Note that you can only edit your game presets (or make your own presets) if you have Little Reader PRO.

====

Hi @thely:

Please try to duplicate your categories instead:

1. Go to PLAY & EDIT > CATEGORIES
2. Select the category you want to duplicate (e.g., "Action Words 1")
3. Right-click on the category then choose "Save Category As..." (please refer to the attached screenshot in case you cannot find this)
4. In the "Save As New Category" window, type in the name for the duplicate category or just add the language name (e.g., "Action Words 1 (GER)")
5. Check the box for "Copy Words too" and type a prefix or suffix for the duplicated word files (e.g., "%X (GER)" or "(GER) %X")
6. Click SAVE and wait a few seconds as the category and all the words in it are duplicated
7. Once the category is duplicated you can start doing your edits on the duplicated words (translate the words, change the recordings, etc.)
**If you want to add a new word (that wasn't included in the original English category), you can add that to your duplicated category.

Repeat the steps above for the other categories, then once you've finished all your edits, you can create the curriculum using your translated categories. You can refer to your English Curriculum if you want to replicate the same lesson scheduling and playback settings.

For details on how to make your own translation of your English Curriculum, see: http://support.brillkids.com/hc/en-us/articles/204596204
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