Problem to Activate the Little Musician License

[chooisien]

Hi,
I just purchased and downloaded the Little Musician 1.1.610 into my Windows 7 Professional.  After installing, I was trying to activate the license.  It prompted me an activation error.  I clicked OK.  Then it continued to download the contents for semester 1 & 2.  After finished downloading the contents, I am able to play the lessons for both semesters. I can see my PC is activated under my account->My purchases->Little Musician Curriculum & License Key.  However it still prompts me the same activation error every time I restart the program.  Please advise.

[Kezia]

Hi chooisien, I'm very sorry for the late response! Please confirm if you are still experiencing this error until now.

When you restart Little Musician (or if you open it for the next session or the next day), do you see any message that says "License key status has changed. Little Musician will now refresh"? If you are getting this "refresh" message, what happens after Little Musician refreshes -- does your key activate and stay activated, or do you still need to import your key whenever you open Little Musician?

[chooisien]

Hi Kezia,

I am still experiencing this error.

When I restart Little Musician (or open it for the next session or the next day), I see message that says "License key status has changed. Little Musician will now refresh". After refreshing, I see "Little Musician License Key(s) have not been successfully activated. (Activation period expired. Activate license key for further work)". Pls see PrintSreen1


If I press the Activate Key License button, it prompts me activation problem.  Pls see PrintScreen2.

However, I can still play the lessons.  Please advise.

[Kezia]

Hi chooisien, kindly turn off your anti-virus temporarily and see if you can activate your key successfully (once the key is activated you may  turn your anti-virus on again). Alternatively, you can simply add Little Musician to you anti-virus exception list so your anti-virus won't block Little Musician again.

If that doesn't help, please try changing your computer's region format to "English (United States)" by following these steps:

1. From Start, open your Control Panel

2. Go to "Regional and Language Options"

3. In the Regional and Language Options window, go to the "Regional Options" tab

4. In the "Standards and Formats" box, select "English (United States)" (or "English (USA)") from the dropdown list

5. Click Apply, then click OK

After that, restart Little Musician and see if the activation works correctly.

I hope this helps!

[chooisien]

Hi Kezia,

I am still experiencing error.  Now I cant even play the Little Musician.  I was not playing the software for a while and this morning I played again.  It prompted me activation error as previously.  Then I tried again.  It blocked my program and it show the screen1.jpg

Then I pressed activation again.  Then it show screen2.jpg and screen3.jpg

I do not excced the maximum activation for license.  I am not using any antivirus and I changed the Regional and Language Options but it did not solve the problem.

Pls help.  Thanks.

[chooisien]

Screen3.jpg

[Kezia]

Hi Chooisien, kindly have a look at the email I sent you from our support helpdesk (ticket no. 7662)

[chooisien]

Hi Kezia,

Thank you so much for your help.  The problem is solved.  I am able to activate my Little Musician License by following the instructions in your email.

Previously, while trying to fix the activation problem, I removed the activation and reactivated the license on the same computer through
My purchases ->Little Musician->Curriculum & License Key->Remove activation
Now my activation problem is solved but I had used 1 remove activation for my license.  Would you able to help me to reset the remove activation counter?

Many thanks!

[Kezia]

Of course -- please check again now and you'll see that your remove count is back to 0. Glad to know your problem was fixed!

[chooisien]

Great! Thanks alot for your help.

[chooisien]

Hi, after fixing the problem I found my license was deactivated after no use for a while.  Thus I "remove activation" and activate the license again.  Then it's working. 

After that I upgraded a new computer so I did the normal "remove activation" to switch to new PC. 

Recently I realized my license was deactivated again. Thus I have to "remove activation" again.  My total remove activation counter is 3 now.  Can u help me to remove the counter to 1 and advise how to prevent the license deactivation?  Is that a maximum times we can do the remove activation?  Please advice.

Thanks.

[Kezia]

Hi Chooisien, kindly refer to the email I sent you from our Support Helpdesk (re: ticket #11138). Kindly reply to the support email instead so we can follow up regarding this problem more efficiently.

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