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Author Topic: Little Reader Touch Version 2 Now Available!  (Read 1116390 times)
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Kezia
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« Reply #15 on: May 03, 2013, 06:35:14 AM »

Hi lelask, thanks for letting me know!

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carolinemarshall
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« Reply #16 on: May 06, 2013, 02:54:16 AM »

My dd looooves to use mommy and daddy's iphones and ipad so this will be fun to try.  I have it downloading right now smile  Can't wait for her to wake up in the morning and try it out.  Thank you!

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Kezia
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« Reply #17 on: May 08, 2013, 02:27:40 AM »

Hi lelask, please try to remove / delete LRT, then reinstall it.

As soon as the app has finished installing, open it and wait a few seconds in the app's home screen until the "Preparing content for first launch" loading has finished. Once that's done, you can restore your lessons by following the instructions in this article: http://support.brillkids.com/entries/21307095-How-to-Restore-Lessons-in-the-Little-Reader-Touch-App

By the way, when you restore your English Semester 1 and 2 lessons through the Restore function (as described in the article), you will automatically get the latest versions of the semesters, so there is no need for you to go through the content update after that.

We found that the error happens because the "Skip Home on Start" option was turned on in your LRT, so we'll have that fixed in an upcoming app update.

Please let me know how this suggestion works for you yes

« Last Edit: May 08, 2013, 02:29:50 AM by Kezia » Logged

Kezia
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« Reply #18 on: May 09, 2013, 04:28:11 AM »

Hi lench99,

Please try closing other apps that are running in the background (if any), then try downloading your courses again.

Also, here are a few more tips:

 - Don't close or minimize Little Reader Touch, just stay on the Download Lessons screen during the download (you can check the progress from the "Downloads" section)

 - If available, try connecting to a different WiFi network or you can try using 3G or 4G

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lelask
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« Reply #19 on: May 13, 2013, 06:33:47 AM »

Hi Kezia, it is all working now. Thank you very much for your help. smile 

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Kezia
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« Reply #20 on: May 22, 2013, 06:41:25 AM »

Hi everyone,

In case you haven't noticed it, we released an update for LRT just recently (May 17th to be exact). We recommend updating to the new version (2.0.480) especially if you've been experiencing problems, errors or crashes while playing games, downloading or even with opening the app.

As always please feel free to write to us at support[at]brillkids[dot]com if you continue to have problems even after updating to the new app version. yes

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odd78ball
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« Reply #21 on: May 29, 2013, 02:53:55 AM »

Hi, the game doesn't work as it only showed one game and then the program hangs.

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Kezia
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« Reply #22 on: May 29, 2013, 03:47:11 AM »

Hi odd78ball, can you kindly clarify if you are already using the latest version of the app (v2.0.480). You can check this by opening  Little Reader Touch and going to the Settings window (tap the cog wheel icon /button).

In case you are using an old version, please update it through App Store's "Updates" section.

If you're already using the latest version and you're still experiencing playback problems, hanging or crashing, please write to us at support[at]brillkids[dot]com and include the following details:

 - Which device(s) are you having this problem in? (Please mention if it's iPad 1 or 2, iPhone 4 or 4s, iPhone 5)
 - Which iOS version is currently installed in your device?
 - Which version of the app are you using?
 - Which game were you playing when Little Reader Touch hanged? (Mention the day, session, or if you're playing a game from the categories section)
 - Are you getting an error message? If yes, what does the error say?


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« Reply #23 on: June 17, 2013, 01:03:56 AM »

Thanks for the info! LOL

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andreasro
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« Reply #24 on: July 06, 2013, 07:29:47 PM »

Can we download the curriculum using other method, like file sharing or something like that, between PC and iPad? Has anyone tried it? I installed Little Reader Touch but I don't have WiFi or other wireless network yet and I prefer using computer to download semesters and then transfer them to Ipad.

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Kezia
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« Reply #25 on: July 08, 2013, 02:43:27 AM »

Hi Andrea,

Sorry, but the Little Reader Touch lessons can only be accessed from the app's Download Lessons screen. The files are not available anywhere else, nor is there a way to transfer/sync your Little Reader (PC) lesson library with your Little Reader Touch library, so you will need to connect to a network to download lessons onto your iPad.

Do note that the curriculum files stored in your  BrillKids Account management page won't work on the Little Reader Touch app simply because the files in your account page are only compatible with Little Reader (PC).

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andreasro
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« Reply #26 on: July 08, 2013, 08:05:09 AM »

 Thank you, Kezia. It means I will have to find a way cause I love my iPad and kids too  laugh

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lelask
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« Reply #27 on: July 16, 2013, 02:37:25 PM »

Hi I don ´ t know what is wrong this time but the games are not working on our ipad. It shows the first slide and after selecting the correct answer it won ´t move to another slide. I have tried to put the autoforward option on and off but there is no difference. Please help.

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Kezia
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« Reply #28 on: July 18, 2013, 05:35:54 AM »

Hi I don ´ t know what is wrong this time but the games are not working on our ipad. It shows the first slide and after selecting the correct answer it won ´t move to another slide. I have tried to put the autoforward option on and off but there is no difference. Please help.

Hi lelask, an app update was released just last July 12th - can you kindly confirm if you have the latest version (v2.2.500) from the app's Settings window?

Also, this problem is happening in the same iPad you mentioned earlier (iPad 2), right?


EDIT: Another question for you - which particular lesson or category are you playing the game in?

« Last Edit: July 19, 2013, 09:34:05 AM by Kezia » Logged

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« Reply #29 on: July 18, 2013, 01:58:06 PM »

Hello. Please advise me where the problem is as I am trying to download the Chinese and update the new version but it took ages still downloading. I switch off and on my iPad, it progressed quite fast to 25% for updating then it stops and hang there. I could open other lessons. Please HELP! Thank you.
Kaydenbaby

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