Update to Little Reader v3!

[Pleskacheva]

Hi everyone, sorry about the late update!

Just want to let all English (UK) users know that the v3 curriculum update for the UK content was released last December 20th (Thursday) - this means you may now update your v3 UK curriculum!

Please visit your BrillKids Account and go to My Purchases > (Little Reader) Curriculum & License Key to start downloading your content. Just in case the changes don't appear for you, press Ctrl + F5 and try again.

Do make sure you've updated your LR software to the latest v3 version before you import the updated content!

LR v3 Beta testers: Uninstall LR completely before reinstalling the latest software and the v3 UK content.


P.S. piladzisi, you might have gotten the v2 UK content (which doesn't have the Game part in the lessons), so please re-download and re-import your UK content.

I have v3, but I also have a problem with games (Missing Media Files in Little Reader, this http://support.brillkids.com/entries/20430803-missing-media-files-in-little-reader#overview doesn't work), so I'm waiting the support team help.

[piladzisi]

The games work for UK version.

I completely removed Little Reader software (Control panel, remove programs), then downloaded Little Reader 3.1. Then imported new curriculum ( all from My Purchases page)

[MarthaT]

Great news! 

[Kezia]

I have v3, but I also have a problem with games (Missing Media Files in Little Reader, this http://support.brillkids.com/entries/20430803-missing-media-files-in-little-reader#overview doesn't work), so I'm waiting the support team help.

Hi Pleskacheva, just letting you know that we replied to your support request (ticket no. 7887) last Jan. 2nd. Kindly have a look and let us know if things work for you now.

In case you missed our reply, and also for other UK English users who are having the same problem, please see below:

Kindly download and install the new Little Reader software and English (UK) content from your BrillKids Account. We recommend that you do a "clean install" where you uninstall your current software completely before installing the newer version (i.e., in the uninstall process, choose to "remove additional data").

You may refer to the following article for instructions on installing the newer version. Just in case the updates didn't appear in your account automatically, please press Ctrl + F5 to refresh your browser:

Installing and Setting Up Your Little Reader
http://support.brillkids.com/entries/20370881-installing-and-setting-up-your-little-reader-from-your-brillkids-account

If you are still experiencing problems, or if you are getting an error that's preventing you from opening or using Little Reader, please attach a diagnostic report so we can troubleshoot immediately: http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

[soleha]

Hi Team,
I have issue with ver 3. I made total clean up of ver 2 by uninstalling the program before  reinstall the newer version.

However when I try to download sem 1 and 2 course, it seems downloaded but it didn't appear on my LR even after I restarted it. I've repeated the step 5 times already and now I gave up.

I have sent you guys the diagnostic report and hope to get the reply soon.

TQ in advance.

[Kezia]

Hi Soleha, we've just replied to the message you sent us from LR's Support Tools window - kindly check for a message from our support[at]brillkids[dot]com email address (support request no. 8083).

In case you didn't receive our message, please see below:

The problem you described is indeed a bug in Little Reader v3.1.1200, which we've resolved in the newer version that was just released today, January 9th.

Kindly visit your BrillKids Account now to download the installer for the new version (v3.1.1220) - in case the updates don't appear automatically for you, just press Ctrl + F5 and try again.

To avoid having to re-download your course content and license key, you may simply run the new installer without uninstalling your current version. The newer installer will automatically detect your existing installation and it will proceed with an update, which will preserve the content and license key that you imported before.

Just in case the software update still doesn't work well for you, please try these additional steps:

1. Open Little Reader and click "My Child" (top left part of the window)

2. Click on the Customize button

3. Type in your child's name and add his picture (step is optional)

4. In the "Applicable Courses" box, check the box next to the course(s) you want to play for your child (or in your case, select the courses you imported earlier)

5. Click on Save to finalize your changes, then click on Close

After doing the steps above, please check if you can now access the course or semester lessons you imported before.

I hope this helps!

[soleha]

Kezia,
Finally .... it ends my 2 days of struggling.  Big thanks to you and your team !

Can't wait to play new version with my kids, they'll definitely love it (especially the games part).

Bravo !!! 

[sidonia]

I have downloaded the LR  v.ENG 3.0.1100 on my new laptop and imported the new LR Curriculum.The only Problem is that i can not find my custom files ,my own recordings,pictures ,words and videos.
Thanks.

[Kezia]

Hi Sidonia, we have a few questions for you:

1. Before you installed LR v3.0.1100, did you save a backup file?

2. Which LR version did you have before the update? Did you uninstall your old LR before installing v3?

3. Lastly (it's not a question, but a request), please create a diagnostic report and send it to us. For instructions on how to create a report, see: http://support.brillkids.com/entries/20438423-How-to-Create-a-Diagnostic-Report-for-your-BrillKids-Learning-System

Kindly email us at support[at]brillkids[dot]com and include your answers to the two questions above and with your diagnostic report attached. We'll troubleshoot as soon as we receive your message.

In the meantime, please do not uninstall your LR just yet while we're looking into the problem.

[Jemi]

Hello,

How do I / Should I uninstall the content from the previous versions? At the moment I have:
BrillKids English (UK) Semester 1
BrillKids English (UK) Semester 2
English (UK) Semester 1
English UK Curriculum Trial

I would like to get rid of the bottom two.

thanks.

[Jemi]

Oh - Also, should I start again from the beginning - or just keep going from day whatever we are on....
I am thinking about the sight words we will have missed...

thanks
:-)

[Kezia]

Hi Jemi, you may simply delete the courses you don't want to use by doing the following:

1. Open LR and go to TOOLS > Software Information

2. You should see all of the content you listed above in your Software Information screen - just click on the DELETE button across the content you want to remove

3. Click on YES when asked if you want to proceed with deleting the content

Voila - you won't see your unwanted content anymore!


As for your other question, you can actually play back the Sight Words (or any of the other lessons) any time you want from Play & Edit > Categories.

If you haven't reached more than halfway through the semester, you may go ahead and start back from Day 1. It's really not a big issue to see some of the words again, so you don't need to worry about that!

In case you'd like to read more on the differences of the v3 LR curriculum from the old one, you can read KL's post here: http://forum.brillkids.com/little-reader/differences-between-lr-v2-and-v3-curriculum-should-you-switch-over/

[peasoup]

We just had a thought - would it be possible for LR to include in it's lessons the makaton sign for each word 
This would help all us mum's with children with speech delay - please please please 

[Jemi]

Thank you!

[patreiche]

Downloaded latest version. No sound. Codecs are installed, windows8 64bit. Worked before. Have downloaded twice both software and curriculum, no sound on anything trial version or semesters. Little Musicians works fine.

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