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Author Topic: Bug- Little Music shutting down  (Read 4147 times)
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waterdreamer
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« on: July 29, 2011, 03:12:37 AM »
Hey!
I'm having trouble keeping LMs open. It seems when I go into freeplay then try to go to another part of the program LMs freeze up and shuts down.
I took a screen shot of the error message, but I'm not sure if it will be helpful. I know for sure it has something to do with FreePlay because I messed around with the other areas this afternoon with no issues. It wasn't until tonight when I discovered FreePlay I started having issues
For some reason I can't upload the screen shot, there doesnt seem to be an option for that??
Here is a link to a google doc that shows the screen shot
https://docs.google.com/document/d/1gPpWmF_scQ-3BCwqwv0dmB7o0TLHdgZhmVUMAHj4P4s/edit?hl=en_US
« Last Edit: July 29, 2011, 03:26:54 AM by waterdreamer » Logged
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Kezia
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« Reply #1 on: July 29, 2011, 04:16:30 AM »
Hello there, can you kindly confirm if LMs always crashes when you try going to the Free Play screen? I noticed from your screenshot that you were trying to go to the Free Play screen from the Advanced Play/Edit screen, is that correct?

We'll need a Diagnostic Report so we can troubleshoot further, so please have a look at this article for instructions:
http://support.brillkids.com/index.php/article/little-musician-reporting-bugs
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waterdreamer
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« Reply #2 on: July 29, 2011, 04:20:26 AM »
I had been in Free Play and then clicked out and was trying to look at something else when it crash. Sometimes it crashes before leaving the Free Play screen other times immediately after.
I'll send you the diagnostic report right away.

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Kezia
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« Reply #3 on: July 29, 2011, 05:21:38 AM »
Thanks! We got your report and we're checking now smile


- - - E T A - - -

By the way, can you remember if pressed on any mouse or keyboard button when LMs crashed (if you were able to actually see the Free Play screen at all), for example, did LMs crash when you pressed your spacebar while you were in the Free Play screen?

« Last Edit: July 29, 2011, 09:45:58 AM by Kezia » Logged
waterdreamer
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« Reply #4 on: July 31, 2011, 07:06:45 PM »
I believe it crashed when I clicked the left clicked on it with the mouse.
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patreiche
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« Reply #5 on: August 01, 2011, 03:39:06 AM »
It crashed for me when I clicked the mouse on the free play screen.
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Kezia
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« Reply #6 on: August 02, 2011, 03:30:24 AM »
Hi Patreiche, can you please send us a Diagnostic Report? We received all the crash reports you sent but we'll need the Diagnostic Report too because it will contain summarized information about your LMs settings and all the errors you encountered in it so far. Thanks!
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