Installation problems - .:Early Learning Community:.

patreiche

Posts: 767
Karma: 265
Baby: 2

Installation problems

« on: July 28, 2011, 11:17:30 AM »

Won't install is stuck is stuck on Brillkids Little Musician is configuring your software.

I am running vista.
I choose all the default settings for installation.

I fixed this problem by reinstalling vista. I had a problem with my msi installer


« Last Edit: July 28, 2011, 03:04:44 PM by patreiche »	Logged

I luv u baby

Posts: 27
Karma: 11
Baby: 1

Re: Installation problems

« Reply #1 on: July 29, 2011, 10:57:39 PM »

Hi there,
I installed LMs and everything seemed to be working great, I was working my way down the folders and playing through them when they started to get stuck and play all jumbled up. I then tried to esc (which took a while to go to the main playlist screen) it was still getting stuck so I exited LMs and tried to restart the program only it didn't let me. I couldn't open LMs. I restarted the computer twice and that didn't help. I then thought I could unistall and reinstall but it's telling me I have to close the program in order to uninstall only the program isn't opened. I don't really know what to do from here. I would ask my husband for help to see if it's my computer or LMs but he's gone for the weekend so I'm wondering if someone could help me out.
Thank you.


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I luv u baby

Posts: 27
Karma: 11
Baby: 1

Re: Installation problems

« Reply #2 on: July 30, 2011, 05:56:56 AM »

Oops I forgot to title my first bug.

LMs is up and running again. I ended up getting a hold of my husband and he told me to restart the computer and before doing anything else to unistall LMs. I did and it went through that time. I re-downloaded the program and it was all working fine until it started to freak out and a blue screen with a bunch of stuff came. He told me to restart the computer again. I did, and LMs started to work again. It hasn't crashed on me again and it seems to be working fine now. So I don't really know what that was all about but I thought I'd give you an update on what is happening.


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Kezia

Posts: 1537
Karma: 224

Re: Installation problems

« Reply #3 on: August 01, 2011, 03:50:10 AM »

Hi i luv u baby,

Can you please send us a Diagnostic Report so we can see what happened with all the crashes you encountered? You may refer to this article for instructions on creating a report for LMs:
http://support.brillkids.com/index.php/article/little-musician-reporting-bugs

Thanks!


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