Oh no! That happened to us last year - we lost ALL of our baby pics and videos when our hard drive AND external back-up drive crashed. We took the computer to the place we had bought it from, paid an $80 "diagnostic fee", only to have them return it to us two weeks later saying they couldn't retrieve anything! So upon a colleague's recommendation, we sent the computer to
www.essdatarecovery.com (800-237-4200) and they were able to retrieve everything. However, be prepared to spend $$$.

Now, all our files are triple-backed up.