Hmmm... I just had the programmers check this for someone else last week - and it seems that this isn't just an isolated case.
I'll ask them to look into it again. In the meantime, kindly make sure to WHITELIST our email address in your computer unit - this way, your PC will know that we are safe senders and will accept future emails from us.
For "whitelisting," kindly add info at brillkids dot com to your contact list.
We hope this helps - because after doing this, the other forum member who was having some problems started getting her emails again.
Please do let us know if it works on your end.