MY PROFILE
Welcome, Guest.
Please sign in or you can click here to register an account for free.
Did not receive activation email?
Email:
Password:

Refer-a-Friend and earn loyalty points!
FORUM NEWS + ANNOUNCEMENTS
[6 Sep] Get the BEST of BrillKids at a VERY SPECIAL price (for a limited time only!) (More...)

[05 Apr] BrillKids HQ is relocating: there may be minor shipping delays (More...)

[17 Jan] Looking for WINK TO LEARN coupons? New coupons now available for redemption! (More...)

[22 Jul] More SPEEKEE coupons available at the BrillKids Redemption Center! (More...)

[22 Mar] Important Announcement Regarding License Keys and Usage of BrillKids Products (More...)

[26 Feb] MORE Wink to Learn coupons available at the BrillKids Redemption Center! (More...)

[08 Jun] NEW: Vietnamese Curriculum for Little Reader! (More...)

[15 May] Hello Pal Social Language Learning App Has Launched! (More...)

[3 Mar] Update: Hello Pal now Beta Testing! (What We've Been Up To) (More...)

[11 Feb] Sign up for our Little Reader Vietnamese Beta Testing Program! (Sign ups open until FEB. 15, 2015 ONLY!) (More...)

[26 Jan] More Wink to Learn coupons available at our Redemption Center! (More...)

[18 Nov] Get your Arabic Curriculum for Little Reader! (More...)

[21 Oct] EEECF News: Get 30% Off from Hoffman Academy! (More...)

[22 Sep] The EEECF is now registered in the UN and we now accept donations! (More...)

[13 Aug] The Early Education for Every Child Foundation (EEECF) is now a registered charity on AMAZON SMILE! (More...)

[12 Aug] ALL-NEW Transportation & Traffic Category Pack for Little Reader!(More...)

[21 Jul] Get 10% off our NEW Actions and Motions Category Pack for Little Reader! (More...)

[14 Jul] Get 10% off BrillKids Books! IT'S THE BRILLKIDS SUMMER BOOK SALE! (More...)

[25 Jun] BrillKids store and website now available for viewing in Arabic! (More...)

[09 Jun] Get your Russian Curriculum for Little Reader! 10% off introductory price! (More...)

[09 May] Free Little Reader, Price Changes, and Promotional Discounts! (More...)

[28 Apr] Get BabyPlus Discount Coupons at the BrillKids Coupon Redemption Center (More...)

[13 Mar] Get your FREE Chinese Curriculum Update for Little Reader! (More...)

[20 Feb] FINALLY, introducing our Spanish Curriculum for Little Reader! (More...)

[24 Feb] We're looking for Content Checkers and Testers for our Arabic Curriculum! (More...)

[10 Feb] Volunteer with the Early Education for Every Child Foundation (EEECF) (More...)

[24 Jan] Check out our NEW Thai Curriculum Pack for Little Reader! (More...)

[20 Jan] Get Discounts from BrillKids Product Partners! (More...)

[10 Jan] Introducing our New Category Pack: Exotic & Wild Animals! (More...)

[27 Nov] Sign up for our LR Spanish Beta Testing Program (LIMITED SLOTS ONLY!) (More...)

[19 Dec] Merry Christmas and Happy New Year! NOTE: BrillKids office closed on holidays (More...)

[16 Oct] Announcing the WINNERS of our BrillKids Summer Video Contest 2013! (More...)

[04 Oct] Get Little Reader Touch on your Android device! (More...)

[19 Jul] BrillKids products now available for purchase at our Russian Online Store! (More...)

[31 Jul] BrillKids Video Contest Summer 2013 - Deadline EXTENDED to August 31st! (More...)

[20 Jun] Join the BrillKids Video Contest Summer 2013! (More...)

[17 Jun] India Partners: BrillKids products now once again available in India! (More...)

[22 Apr] Little Reader Touch Version 2 Now Available (More...)

[21 Mar] French Curriculum available now for Little Reader! (More...)

[16 Apr] Spain Partners: BrillKids products now Online in Spain! (More...)

[07 Feb] Update to Little Math Version 2 now! (More...)

[07 Feb] Check out the *NEW* BrillKids Downloads Library! (More...)

[27 Feb] Singapore Partners: BrillKids products now Online in Singapore! (More...)

[20 Feb] Vietnam Partners: BrillKids products now Online in Vietnam! (More...)

[22 Jan] Important: About Sharing License Keys (More...)

[07 Nov] Update to Little Reader v3! (More...)

[19 Oct] We're Looking for Translators for our Little Reader Software (More...)

[15 Oct] More Right Brain Kids coupons available at our Redemption Center! (More...)

[25 Sep] CONTEST: Get A Free Little Musician by helping EEECF reach your friends and colleagues! (More...)

[17 Sep] Give a child the gift of literacy this Christmas: 20,000 children need your help! (More...)

[29 Aug] Little Musician wins Dr. Toy Awards! (More...)

[29 Aug] VIDEOS: Perfect Pitch at 2.5y, and compilation of Little Musician toddlers! (More...)

[09 Aug] Get Soft Mozart Coupons from the Points Redemption Center! (More...)

[03 Aug] Welcome NEW FORUM MODERATORS: Mela Bala, Mandabplus3, Kerileanne99, and Kmum! (More...)

[03 Aug] Winners of the Little Reader Video Contest (Part 5)! (More...)

[25 Jul] Bianca's Story - What happens 10+ years after learning to read as a baby/toddler (More...)

[27 Jun] Updates on our Early Education for Every Child Foundation (EEECF) (More...)

[27 Jun] Join the Little Reader Video Contest (Part 5) (More...)

[04 Jun] Being a Successful Affiliate - Now easier than ever before! (More...)

[18 May] LITTLE MUSICIAN - NOW LAUNCHED! (More...)

[30 Apr] Winners of the Little Reader Video Contest! (More...)

[28 Apr] The Early Education for Every Child Foundation - Help Us Make a Difference (More...)

[20 Apr] Little Reader Curricula on your iPad or iPhone - now possible with iAccess! (More...)

[12 Apr] LITTLE MUSICIAN - now in OPEN BETA TESTING (with a complete curriculum) (More...)

[12 Mar] *NEW* Little Reader Content Packs now available! (More...)

[01 Feb] Join the March 2012 Homeschooling Contest: Create a Monthly Theme Unit! (More...)

[27 Jan] Join the BrillKids Foundation as a Volunteer! (More...)

[20 Jan] BrillKids Featured Parent: Tonya's Teaching Story (More...)

[17 Dec] Dr. Richard Gentry joins the BrillKids Blog Team! (Read Interview on Early Reading) (More...)

[08 Dec] Little Reader Touch promo EXTENDED + Lucky Draw winners (More...)

[01 Dec] Affiliate Success Story - How Elle Made $4,527 in Sales in just 30 days (More...)

[22 Nov] Little Reader Touch now available in the App Store! (More...)

[09 Nov] Winners of the September 2011 Video Contest (More...)

[01 Nov] Another free seminar and updates from Jones Geniuses (More...)

[16 Sep] SPEEKEE is now a BrillKids partner product! Get Speekee coupons at the Coupon Redemption Center! (More...)

[02 Sep] Little Reader Wins Another Two Awards! (Mom's Best Award & TNPC Seal of Approval) (More...)

[05 Aug] Little Reader Deluxe Wins the Tillywig Brain Child Award! (More...)

[28 Jul] LITTLE MUSICIAN beta-testing NOW OPEN! - Sign up here. (More...)

[14 Jul] Little Reader Wins Another Award! (PTPA Seal of Approval) (More...)

[13 Jul] Jones Geniuses FREE Seminars & news of Fall classes (More...)

[30 Jun] Little Reader Wins 2011 Creative Child Awards! (More...)

[11 May] The *NEW* Little Reader Deluxe - now available! (More...)

[06 May] Do you blog about early learning? - Join the BrillKids Blogger Team! (More...)

[21 Apr] Aesop's Fables vol. 2 - *NEW* Storybooks from BrillKids! (More...)

[15 Apr] BrillKids Foundation - Help Us Make a Difference (More...)

[08 Apr] Get READEEZ Discount Coupons at the Forum Shop! (More...)

[06 Apr] The new Parents of Children with Special Needs board is now open! (More...)

[06 Apr] Join the Jones Geniuses online workshop for BrillKids members this April 21st! [FULLY BOOKED] (More...)

[04 Apr] Get TUNE TODDLERS Discount Coupons at the Forum Shop! (More...)

[21 Mar] BrillKids Discount Coupons - Finally Here! (More...)

[21 Mar] BrillKids on Facebook... We've MOVED! (More...)

[15 Mar] Get KINDERBACH Discount Coupons at the Forum Shop! (More...)

[08 Mar] WINNERS OF THE VIDEO CONTEST: You, Your Baby and Little Reader Part 2! (More...)

[07 Mar] Please welcome our NEW FORUM MODERATORS: Skylark, Tanikit, TmS, and TeachingMyToddlers! (More...)

[22 Feb] Do you BLOG? Join the BrillKids Blogger Team! (More...)

[11 Feb] Affiliate Program – Use BrillKids Banners to promote your affiliate link in your blogs and websites! (More...)

[31 Jan] Important: Please Upgrade to Little Reader v2.0 (More...)

[26 Jan] BrillKids Blog - Criticisms of Teaching Your Baby To Read (More...)

[21 Jan] Share your Little Reader Success Story! (More...)

[08 Jan] Little Reader available on the iPad today! (More...)

[17 Dec] Aesop's Fables vol. 1 - New storybooks from BrillKids! (More...)

[13 Dec] Infant Stimulation Cards - New at the BrillKids Store! (More...)

[08 Dec] Christmas Sale: Give the gift of learning with BrillKids! (More...)

[29 Nov] Upgrade to Little Reader 2.0 [BETA] Now! (More...)

[19 Nov] Get Discounts for products from JONES GENIUSES! (More...)

[17 Nov] Join the HOMESCHOOLING CONTEST: Create a Monthly Theme Unit! (More...)

[08 Nov] Piano Wizard Academy Offer - Exclusive to BrillKids Members! (More...)

[23 Oct] Should music be a birthright? Is music education for everyone? (More...)

[20 Oct] Introducing the BrillKids Presentation Binder Set! (More...)

[12 Oct]Get to Know Other BrillKids Parents in Your Area (More...)

[14 Sep] Teaching your kids about music - Why is it important? (More...)

[10 Sep] The new ENCYCLOPEDIC KNOWLEDGE Collaborations board is now open! (More...)

[10 Sep] Meet other BrillKids Members In Your Area! (More...)

[27 Aug] Traditional Chinese Curriculum Add-On Pack for Little Reader - Now Available! (More...)

[20 Aug] Little Reader Chinese Curriculum Add-on pack - Now Available! (More...)

[5 Aug] Take Advantage of our Special Affiliate Program Promotion! (More...)

[3 Aug] Encyclopedic Knowledge Categories for FREE, made by all of us! Please join in! (More...)

[16 Jul] WINNERS OF THE VIDEO CONTEST: You, your baby and Little Reader! (More...)

[24 Jun] Be a BrillKids Affiliate and Get Rewarded! (More...)

[24 Jun] Need help from Native Speakers of SPANISH, RUSSIAN and ARABIC for Little Reader curriculum!

[01 Jun] Deadline for Submission of Entries for the LR Video Contest - Extended Until June 30! (More...)

[19 May] Facebook "LIKE" buttons are now in BrillBaby! (More...)

[25 Mar] Introducing the all new Little Reader Deluxe Kit from BrillKids! (More...)

[18 Mar] More Signing Time Coupons available at our Forum Shop! (More...)

[11 Mar] BrillKids Discount Coupons - Coming Soon! (More...)

[09 Mar] Little Math 1.6 and Semester 2 are now available! (More...)

*

Pages: [1]   Go Down
Author Topic: How long do I have to wait for assistance to my requests that I have submitted?  (Read 4786 times)
Digg del.icio.us
minmin
*
Posts: 18
Karma: 4
Baby: 2




View Profile
« on: May 21, 2014, 08:28:00 AM »

Hello I don't know if this is the right place for this topic but I need some help here.

I have sent 3 requests 14426, 14437, 14499 to Brillkids and have waited for more than 3 weeks but my requests are still awaiting assignment to a support agent. Last time I only have to wait for a few days and I will get a reply. Could I know recently how long do I have to wait until I get a reply? I was able to solve 14437 and 14499 myself while waiting for a reply and have left a comment there. However, I still need  help to request 14426. My request is as below:
I have upgraded my LR chinese to the latest one. I realized that my photos and videos from LR Chinese older version are not reflected in this new version. How to include my custom photos and videos without having to add manually into the new version?

I hope someone can help me out here. Thank you.

Logged
Lappy
Mod Mom
*****
Posts: 1801
Karma: 986
Baby: 1



If the world is night, shine my life like a light.


View Profile
« Reply #1 on: May 22, 2014, 09:32:09 AM »

Hi Minmin!

Thanks for following up here in the forum. happy We are sorry that you didn't get our reply sooner!  ohmy

It would seem that when you edited the Chinese Curriculum for Little Reader (by adding your own photos, or changing the pronunciation files), you did not save the files under a different filename.

This means that when you updated the Chinese Curriculum - the new Chinese Curriculum overwrote your changes.

To explain further: this is similar to having a folder in your computer named "Little Reader Chinese Curriculum". If you changed anything in "Little Reader Chinese Curriculum" and did not save it with a different name, then if you update "Little Reader Chinese Curriculum", you would have essentially overwritten the old one and any changes you made to it.

We are very sorry, but you will unfortunately need to add your media files again.  confused

The good news is that if your media files did not use the same file-naming system BrillKids uses for BrillKids media files, then they will still be in your computer. You will just need to re-attach them.

Moving forward, please remember to "SAVE AS" for every word which you edit. This will ensure that you use a different filename for each one. yes

We're sorry that this may not be an easy solution, however we hope that this will be a reminder for anyone who edits our curricula to please use the "SAVE AS" function for each word so it will never be overwritten again.

Logged

minmin
*
Posts: 18
Karma: 4
Baby: 2




View Profile
« Reply #2 on: May 27, 2014, 04:54:41 AM »

Hi Lappy, thank you for your reply. However I still have some points that I do not understand.

You are right, I did not save the word under a new file name after I added my own pronunciations, videos and pictures. That is because if I saved the word under a new file name, the word will not be included in the curriculum right? I thought I can customize the curriculum easily by adding my own pictures and then save the word under the original name (without using SAVE AS) and then my pictures will appear in the lessons of the BK curriculum. If I would have saved the word under a new filename, then the word will not appear in the lessons of the BK curriculum right?

I remembered that last time when I upgraded BK english curriculum from v4 to v5, there was a choice for me to choose so that my custom pictures, videos and pronunciations can be included in the new version as well.

Actually, the situation now is like this. I have Chinese Simplified Semester 1 & 2 version 3 in my computer now. My pictures, videos and pronunciations are still there. I can still play lessons in version 3 curriculum and my media files will show in the lessons. I must have missed version 4. Recently, I have downloaded Brillkids Chinese Simplified Semester 1 & 2 version 5. The filename for all the words in version 5 are different from version 3.
For example, in version 3 the filename for the word lying down is bk-cn-act-words-lie, but in version 5, the filename is bk-cns- action-lie. I have my own media files (pictures, videos) saved in bk-cn-act-words-lie of version 3. The problem is when I downloaded version 5, my media files are not in bk-cns-action-lie of version 5. So, is there any shortcut ways to insert my media files from version 3 into those of version 5? Anything I can do when downloading version 5? Or do I have to add them into the words one by one?

Thank you. Please help.


Logged
Pages: [1]   Go Up
 
Jump to:  

Recent Threads

by newassignmentau, September 29, 2023, 09:52:09 AM
by jasminfernandes, August 18, 2023, 05:42:02 AM
by Annasprachzentrum, August 02, 2023, 08:27:26 PM
by Brileydavis, February 07, 2023, 07:31:40 AM
by justin robinson, January 18, 2023, 12:01:12 PM
by justin robinson, January 18, 2023, 11:26:28 AM
by justin robinson, January 18, 2023, 11:17:08 AM
by justin robinson, January 18, 2023, 11:02:35 AM
by justin robinson, January 18, 2023, 09:45:06 AM
by Thepharmacity, January 04, 2023, 06:12:34 AM
by Sara Sebastian, December 20, 2022, 02:04:21 PM
by Kays1s, December 05, 2022, 02:02:24 AM
by ashokrawat1256, November 11, 2022, 04:54:21 AM
by farnanwilliam, October 22, 2022, 04:12:41 AM
by berryjohnson, February 05, 2020, 12:41:49 PM
Page: 1/4  

Recently Added Files

tamil - months by BhavaniJothi, Dec. 05, 2019
More Shapes - More shapes not originally included in L... by Kballent, Oct. 23, 2019
test1 - test by SSbei, Sep. 08, 2019
Purple Foods - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Green Foods - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Yellow Foods - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Orange - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
Red Food - I made some lessons with colored food f... by Kballent, Aug. 07, 2019
White Foods - As part of Color Themes I made some less... by Kballent, Aug. 07, 2019
Fruits & veggies mascots - This is Polish \"must have\" mascots :) ... by Agnole, Feb. 24, 2018
Page: 1/3  

Members
  • Total Members: 214697
  • Latest: Kaoricom
Stats
  • Total Posts: 110526
  • Total Topics: 19136
  • Online Today: 194
  • Online Ever: 826
  • (January 22, 2020, 12:09:49 AM)
Users Online
  • Users: 0
  • Guests: 184
  • Total: 184

TinyPortal v1.0.5 beta 1© Bloc

Powered by MySQL Powered by PHP Powered by SMF 1.1.19 | SMF © 2013, Simple Machines

Valid XHTML 1.0! Valid CSS! Dilber MC Theme by HarzeM
Home | File Downloads | Search | Members | BrillBaby | BrillKids | Terms of Use | Privacy Policy
Copyright © 2024 BrillKids Inc. All rights reserved.