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Author Topic: Problem while trying to add in a cart  (Read 9796 times)
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NewMom27
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« on: January 26, 2011, 03:31:13 AM »

Hi,

I am facing issue in adding product into cart.
It is not adding and hanging.
I have tried 3-4 times.

Anybody else facing the issue?

Thanks


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Eddy
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« Reply #1 on: January 26, 2011, 06:35:09 AM »

Hi NewMom27,

I've replied to you privately to help you with your problem.

Please check you email.

Thanks!
Eddy



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Lappy
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« Reply #2 on: January 26, 2011, 06:48:20 AM »

Hi NewMom27,

Can you please give us a more descriptive summary about the error you are encountering?

- Which page are you having problems with? (Kindly give us the URL)
- Are you getting an error message? If yes, what does it say?
- Can you give us a screenshot of the error?

I look forward to hearing from you!

 - Lappy

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NewMom27
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« Reply #3 on: January 26, 2011, 08:03:08 PM »

When i am trying to add promotional Bundle 1 or 2, LR Basic. I havent tried other pages. May be error is there in other pages too.

http://www.brillkids.com/onlinestore/vb-02.php#
http://www.brillkids.com/onlinestore/vb-01.php
http://www.brillkids.com/onlinestore/lr-basic.php#

At webpage http://www.brillkids.com/onlinestore/lr-basic.php#
the Javascript error which i could find is as follows:
Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.6; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPNTDF; .NET4.0C; InfoPath.2)
Timestamp: Wed, 26 Jan 2011 20:01:11 UTC


Message: Syntax error
Line: 23
Char: 1
Code: 0
URI: http://www.brillkids.com/js/jQuery/jquery.json-2.2.min.js


Thanks




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Lappy
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« Reply #4 on: January 27, 2011, 01:51:31 AM »

Thanks for the very fast reply! smile I'll personally see to it that our programmers have a look at the code and fix what we can.

In the meantime, as an alternative way of purchasing, you can use our Fax Order Form, print it out and send it back to us via fax.

Our form may be downloaded here:
http://www.brillkids.com/media/forms/fax_order_form.pdf

**NOTE: For the Product and Price sections, you may find the details you need by going to the BrillKids Online Store at http://www.brillkids.com/onlinestore/ and clicking on the LEARN MORE button for the product you would like to buy.

Once you have faxed back the order form, kindly notify us by replying to this post, and we will quickly process your order.

I'll also update you on the issue with the store once I get a programmer to have a look. smile

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NewMom27
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« Reply #5 on: January 27, 2011, 05:16:30 PM »

Thanks a lot...
However i would like to puchase it with installaments.
How can i buy that if i fax?

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NewMom27
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« Reply #6 on: January 27, 2011, 05:18:23 PM »

Forgot to tell you that i would like to buy using paypal.....
How should i buy using fax through paypal?

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Lappy
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« Reply #7 on: January 28, 2011, 08:58:48 AM »

Hi NewMom,

We looked into your error report and found that you are using IE on a W7 pc. May we suggest that you try to use a different browser?
It may be that the problem you are experiencing has something to do with your Internet connection, or with the browser you are using. We suggest that you try using Firefox and see if you can go through the process again without any errors.

You may download Firefox for free by visiting their website at http://www.mozilla.com/en-US/firefox/

We apologize for the inconvenience, and kindly let me know if you have tried again using a different browser. smile Thanks!

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NewMom27
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« Reply #8 on: January 30, 2011, 06:15:31 PM »

Hi NewMom,

We looked into your error report and found that you are using IE on a W7 pc. May we suggest that you try to use a different browser?
It may be that the problem you are experiencing has something to do with your Internet connection, or with the browser you are using. We suggest that you try using Firefox and see if you can go through the process again without any errors.

You may download Firefox for free by visiting their website at http://www.mozilla.com/en-US/firefox/

We apologize for the inconvenience, and kindly let me know if you have tried again using a different browser. smile Thanks!

Yes you are right, i m using IE with Win 7.

I will try to use the different browser and let you know the result .
But still i encorage you to resolve this issue also s that people using Ie doesnt face this because IE is the most commom platform people use for browsing internet.

Thanks


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NewMom27
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« Reply #9 on: February 13, 2011, 09:03:33 PM »

I tried to add the value bundle  at following link in Google Chrome but still it is not adding in the cart.

http://www.brillkids.com/onlinestore/vb-01.php#

I am attching the screenshot.
The same error i am getting in IE too .

Please have a look.

Thanks


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NewMom27
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« Reply #10 on: February 14, 2011, 04:04:42 AM »

Facing the ame error while trying to buy the Deluxe package in Firefox also.

Please guide , how can i  buy?

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Lappy
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« Reply #11 on: February 14, 2011, 04:21:31 AM »

Hi NewMom27!

I sent you a PM - kindly reply to let me know you've received it. Thanks.

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