Hi Geraldine.
Please follow the instructions I gave you to take a screenshot.
To send a screenshot:
- While viewing the page with the error, press the PRINT SCREEN button on your keyboard.
The PRINT SCREEN button is on your keyboard, please try to locate it. 
- Open a Word Document.
- Press CTRL+V (Paste the image)
- Save the document.
- Reply to this thread topic and attach the file with the screenshot.
I'm very sorry, but I cannot access the link with the post pertaining to a specific place in your computer.
