Hi Sam7540,
Thanks for following up! While we mentioned that we reply to Support tickets within 24 hours on weekdays (and within 48 hours when you write to us on a weekend or holiday), please be informed that because of time differences (i.e., time zones) you may find that you'll receive our reply the next day (on your time zone). Reply time would also depend on the nature of your problem and on the amount of Support tickets we receive in a day, although we'd like to ensure you that we look through everything first thing in the morning.
We checked your account and would like to confirm that your 2 activation slots for LM (and even for LR) are free, which means you should be able to activate your software without any problem. Please try activating again, making sure that your Internet connection does not get disconnected during the activation process.
We found that there is a problem with our server which causes LM to prompt that you were unable to activate your software, but when you check LM it was actually activated (i.e., you can access and play your curriculum lessons). We are working on addressing this at this moment, but in the meantime you should be able to start your lessons now.
If you continue to have problems, do let us know, and you may send us a diagnostic report too:
- From your Start menu, go to the "BrillKids" folder
- Click on "Support Tools" (a small window will open)
- Go to "Create Diagnostic Report" and click on the "Create a Diagnostic Report" button. A black window will open, collecting your system information.
- Once the tool has finished a window will open, containing a file named "BrillKids_[COMPUTER NAME]_[DATE].zip"
** In case this window does not open automatically, you may access the file by going to your "My Documents \ BrillKids \ Tools" folder. - Please attach this file to your reply
P.S.
I decided to send our reply as a post in your topic here instead of replying to the Support message you sent us.
Digg
