Slow Playback Speed

[Happy Mom]

The LM tutorial videos show the icons changing quickly but I can't get mine to go that fast.  The speed at which my icons change is very slow.  Is there a way to speed up the playback?  I've fiddled with the playback settings and have it set to the fastest auto forward settings.  As well, it would be nice to have the voice come on right away instead of there being a delay.

[Kezia]

Hi Happy Mom,

We've just replied to the messages you sent to our Support email, kindly have a look and let us know how it goes (or you can just reply here, if you like)

[Happy Mom]

Ok, I think I've solved one issue by adjusting the auto forward delay. The issue I still have is in regard to slow playback.  I was really hoping that the playback would be similar to what I saw on the LM tutorial videos.  It shows a rapidly changing screen.  Right now, when you start the lesson, it shows the picture for about 4 seconds and then the voice comes on and says "one".  On the tutorial video it shows the picture for about one second or less and the voice comes on right away.  I have a brand new computer with all the latest bells and whistles so I'm pretty sure it's not my computer that's the problem unless there's a setting that needs to be changed.  I've uninstalled and reinstalled the FFD thing.  I've checked all the audio and video settings as well.  I'm starting to think it's the program itself that is flawed.  For example, when I go into the numbers library and click on the "sounds" tab, I can play each number.  When I press the "play selected sound" button there is significant dead air time before the voice finally comes on and says "one".  This is not good... I was under the assumption that this program was modeled after the Doman theory of rapid flash information.  Unfortunately, this is not rapid.  Please say there is something you can do to fix this   The idea is fantastic but this issue is a real problem. 

[Kezia]

Hi, sorry about the late reply -- we've just uploaded a standalone version of the Support Tools add-on (currently it comes only with Little Reader 2.0). With this you will be able to use this new feature to automatically troubleshoot and fix certain media playback problems and send error reports directly to us even if you only have Little Math

Please download this file and follow the instructions below: http://d2.brillkids.com/softwares/support-tools/BK_Support_Tools.zip
I suggest that you save this in your "My Documents \ BrillKids" folder so that you can easily find and use it again in case you encounter other problems in the future.

1. After downloading this file, export the "Support Tools (v 2.0.133)" folder inside
2. Open this folder and double-click on the file named "Support Tools.exe"
3. In the Support Tools window, go to "Sound Problems?" and run the Audio Diagnostic Tool

• Once the tool has finished, you may play a sample audio or go back to your BrillKids software to check if the problem was fixed
• Click on IT WORKS! if your sound problem was fixed, and if not, click on PROBLEM NOT FIXED to continue making system adjustments

If you are still having sound playback problems after the Audio Diagnostic Tool has finished doing all possible adjustments, please let us know. We also request that you attach a Diagnostic Report to your reply so we can troubleshoot further:

1. In the Support Tools window, go to "Create Diagnostic Report" and click on the "Create a Diagnostic Report" button

• A black window will open, collecting your system information. Once the tool has finished a Windows Explorer window will open, containing a file named "BrillKids_[NAME]_[DATE].zip"

2. You may then send us the Diagnostic Report you've just created

• Click on the "Send an Error Report to BrillKids" button -- this will lead you to the "Report a Problem" page of the Support Tools window. Type in your name, email address, and the subject and contents of your message (please describe any additional information about the problem you are still experiencing). Make sure that you have checked the box beside "Include Diagnostic Report file," then click on SEND TO BRILLKIDS SUPPORT
• Alternatively, you may simply attach your Diagnostic Report file to your reply here, or send it to me via PM.

I hope this helps! Let us know how these suggestions work for you.

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