little math problem

[Denise Joy]

Hi, for probably 6 months now I have not been using Little Math as I cannot get it to let me review old material in the course.
I have written several times about this issue and I really need it resolved. I would like to start back again next week.
When I try to replay lessons we have already done it will not allow me to do so. The arrow is greyed out and cannot be clicked on. If I click next lesson it takes me to 96 which is where we left off. The problem is that I want to begin at 1 again and it won't let me.
Please let me redownload this if fixing it is complicated as I don't have time to fool around.
Thanks for your understanding.
Denise

[Kezia]

Hi Denise,

Thanks for your screenshot! We're currently looking into this, and will get back to you ASAP.

In the meantime, I would suggest that you upgrade to the latest version of Little Math (v 1.6.370), which you may download from Step 1 of this page: http://www.brillkids.com/user/#software-systems/little-math/index

** Note: Upgrading your software will NOT delete any of your current lessons or playback settings.

Please also re-download your Little Math license key, and import it after installing the latest version of the software. You may access your license key by going to Step 2 of the page mentioned above.

Do let me know how doing this works for you.

 

[Kezia]

Hello again,

After a more thorough look at this problem, we have a few suggestions for you.
Will send you a PM about it shortly, kindly check your Inbox.

Thanks! 

[Denise Joy]

I did what you suggested then I got this message
"The liscence is not valid for my name and e-mail."
Please  help

[Kezia]

Hi Denise,

I've sent you another PM for both your Little Reader and Little Math problems.
Kindly have a look

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