|
Kezia
|
 |
« Reply #1 on: January 24, 2011, 03:51:54 AM » |
|
Hi Bless,
Thanks for the diagnostic report, we'll have a look and get back to you shortly! I believe you sent a message to our Support email too, but I will just reply here once we find a solution for you.
- - E T A - -
From your Diagnostic Report we found that a corrupted file called "users.config" is causing the problem you are experiencing.
To fix this, kindly follow this path to the "users.config" file:
For Windows 7:
C:\ Users \ [Your User Name] \ AppData \ Local \ BrillKids_Inc \ Little_Math.exe_Url... \ 1.6.370 \ users.config
* Note that the "Little_Math.exe_Url..." part will be quite a long folder name, depending on the Little Math you have installed.
Please make sure that you have selected to show hidden files/folders in your Windows Explorer window, as some of the folders mentioned in the path above are hidden ones. To do this:
- Click on the Layout button (leftmost button, beside the Views button), and select "Folder Options"
- In the Folder Options window, toggle the "View" tab
- From the list of options, find the item "Hide extensions for known file types" and un-check the corresponding box
- Click on Apply, and then click OK
Once you have located the "users.config" file, delete this file or the entire "Little_Math.exe" folder, and then open Little Math and see if the problem was fixed.
Do let me know how this works for you -- if you continue to have problems, please send us a new Diagnostic Report.
|
Digg
