lm error won't open

[dsahala]

Lm won't open and just says "lm has encoutered an error and needs to close"
I tried rebooting and reinstalling both to no avail Attached it the diagnostic.
thanks

[Kezia]

Hi there,

I believe we may have replied to the message you sent to our Support email before we found your post here. Since you've already posted a diagnostic report, you don't have to create a new one (as per the instructions on the Support email we sent a while ago).

We'll have a look at your report and will get back to you as soon as we find a solution for the problem you are encountering.


P.S.
I've locked the poll above -- it seems you accidentally clicked on "Start a new poll" instead of "New topic" when you were creating this post

[dsahala]

Hi again, this is really frustrating.
I have followed your instructions and carried out the repair with no change. It will only open the first pop-up window saying it is LM then comes the error "little math has encountered and error and needs to close..."
Nothing on my computer including LR is having any issues at all.
Attached is the diagnostic i ran after the repair.

What now???


Our customer support team personnel has replied to your support request #133281

Hi Darjee,

Thanks for updating us about the problem!

We suggest that you try doing a Repair of Little Math and see if it helps:
- From your Start menu, open your Control Panel
- Go to \"Add or Remove Programs\"
- Find and select \"BrillKids Little Math\"
- Click on the Remove button
- In the InstallShield Wizard that opens, select \"Repair\" and click NEXT
- When asked if you want to remove additional data, leave it un-checked and click NEXT to finish the Repair process

Kindly let us know how this works for you. If you continue to have problems, do send us a new diagnostic report.

We hope to hear from you soon!

Cheers,

Your BrillKids Team

We hope this response has sufficiently answered your questions. If not, just reply to this email by hitting the "reply" button on your email client.

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