Hi Said, if the video slides in your Little Reader appear blank or nothing shows up at all apart from the word at the bottom of the screen, please try to install the K-Lite Codec Pack:
1. Click here to download the K-Lite Codec Pack
(file is 40.1MB).
2. Once the download is finished, open the file and double click on the installer (*.exe).
3. Follow the instructions on the screen to complete the installation. You can skip the "Select Components" or "Select Additional Tasks" screens (leave the options as is).
**NOTE: You don't need to install anything from the "Additional Software Offers" screen.
4. After installing the K-Lite Codec Pack, open or restart Little Reader and check if the videos now play correctly.
If the videos still don't work after installing K-Lite, please create a diagnostic report and send it to us. For instructions on how to create a report, see: http://support.brillkids.com/hc/en-us/articles/204597934