problem launching LM - .:Early Learning Community:.

aangeles

Posts: 660
Karma: 214
Baby: 2

problem launching LM

« on: June 25, 2010, 05:02:05 PM »

I haven't used LM in a little while since my daughter was not showing much interest in it. Today, I decided to try it out with her again but I couldn't open the program. When I click on one of the lessons under courses or even one of the presets under numbers, it says "Little Math has encountered a problem and needs to shut down..." I have attached the error report. What do I do next?


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Kezia

Posts: 1537
Karma: 224

Re: problem launching LM

« Reply #1 on: June 28, 2010, 05:29:50 AM »

Hi aangeles,

Sorry about the delayed response.

A few questions for you: Before LM crashed, did you install anything new to your computer (other programs), or perhaps you've imported some downloaded Preset or Media Sets from our LM Downloads Library? You mentioned that LM crashes "When I click on one of the lessons under courses or even one of the presets under numbers" -- does it happen just upon clicking on the lessons/presets, or on the moment you click on the PLAY button (or EDIT button, etc.)?

Kindly send us a diagnostic report as well as this could greatly help with troubleshooting.
To create a Diagnostic Report:

From your START Menu, go to 'All Programs'
Open the 'BrillKids' folder
Open the 'Little Math' folder
Find and run the 'Diagnostic' tool
- A black window will display collecting your system information. Please be patient during this process.
Once the Diagnostic tool has finished, it will open up a window containing a file named "Little Math_[DATE].zip"
- Please attach this file to your reply

You may also attach a screenshot showing the error, if possible.
In the meantime, we will look into the error log you've attached.


« Last Edit: June 28, 2010, 10:00:02 AM by Kezia »	Logged

Kezia

Posts: 1537
Karma: 224

Re: problem launching LM

« Reply #2 on: June 28, 2010, 09:59:15 AM »

Hi,

From your error log, it seems that the problem is linked to Icon Sets.

In relation to this, we have some questions:

1. Which exact lesson/preset were you trying to play? Can you tell us what Icon Set is assigned for this particular lesson/preset (e.g., "Basic Shapes" icon set)? To check:

Select a lesson/preset
In the "Display Settings" summary, click on the SETTINGS button (a small window will pop up)
Find the "Icon" section and look for the "Icon Set" item (you may also take a screenshot of this screen)

2. Do you have that particular Icon Set (the one used in the problematic lesson/preset) -- is it among the default Icon Sets that come with Little Math, or is it an Icon Set you've created or downloaded? You may find a list of all the Icon Sets available in your Little Math by going to the Numbers Library screen and toggling the "Icons" tab.

**: For your reference, these are the default Icon Sets in Little Math: Basic Shapes, Fruits, Transportation, Toys, BrillKids Babies 1, BrillKids Babies 2, and Solar System Planets

Kindly answer our questions above and attach a Diagnostic Report.

I hope to hear from you soon


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aangeles

Posts: 660
Karma: 214
Baby: 2

Re: problem launching LM

« Reply #3 on: June 28, 2010, 10:53:42 PM »

Hi Kezia,

Thanks for your reply. I had actually solved the problem by uninstalling and then reinstalling LM on my computer before I read your reply. So far it is working perfectly. I'm not sure what was wrong before but it seems to have been resolved. Thanks!