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Author Topic: little math  (Read 5248 times)
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Denise Joy
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« on: June 17, 2010, 10:58:16 AM »

Please help

I cannot access old lessons of little math. I have gone down past lesson 100 but when I want to review ex. lesson 30 it will bring me to where I left off, namely lesson 100

I wrote about this once before a few months ago and have still not resolved it. I am so busy and not computer savy could you please just help me to reload the program. I have not done little math for months with my son as a result of this problem and we were so consistant before.

Please help

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KL
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« Reply #1 on: June 18, 2010, 03:46:10 AM »

Hi Denise,

It sounds as if you're pressing the "NEXT LESSON" button instead of the big PLAY button. Can you make sure you select the lesson you want to play (ex. Day 30, Session 1, Lesson A1) and then press the round PLAY button not the NEXT LESSON button.

I would also suggest you make sure you are using the latest version of LM - download it from your Account Management to upgrade.

If you're still having a problem after doing both the above, please create a Diagnostic Report:
- from Windows START menu
-> All Programs
-> BrillKids (folder)
-> Little Math (folder)
-> find "Diagnostic" item. 

It will generate a file called "Little_Math_2010_...zip" in your C:\...\My Documents\BrillKids\Tools folder.  Please attach that.

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Kezia
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« Reply #2 on: June 28, 2010, 05:41:02 AM »

Hi Denise,

I'm just wondering if your Little Math works fine now -- have you tried KL's suggestion above?

If you're still having problems, kindly attach a Diagnostic Report to your reply so we may begin troubleshooting.
To create a Diagnostic Report:
  • From your START Menu, go to 'All Programs'
  • Open the 'BrillKids' folder
  • Open the 'Little Reader' folder
  • Find and run the 'Diagnostic' tool
     - A black window will display collecting your system information. Please be patient during this process.
  • Once the Diagnostic tool has finished, it will open up a window containing a file named "Little Reader_[DATE].zip"
     - Attach this file to your reply (simply click on the 'Choose File' button at the bottom of your post composition page and locate this file)

I hope to hear from you soon!

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Denise Joy
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« Reply #3 on: June 28, 2010, 09:42:33 AM »

Hi Kezia

Thanks for the note. No I have not resolved the problem, we haven't used Little Math for probably 4 months now.

The play button is greyed out so there is no way to do anything but go to the next lesson. I have tried downloading the next version of Little Math but can't seem to figure this out.

My mom is visiting and is quite computer savy I will have her help me create a Diagnostic report.
Thanks for writing, with my mom here it was timely.

Thanks,
Denise


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Kezia
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« Reply #4 on: June 28, 2010, 10:21:51 AM »


The play button is greyed out so there is no way to do anything but go to the next lesson. I have tried downloading the next version of Little Math but can't seem to figure this out.


If your PLAY button is "greyed out" (i.e., disabled), then perhaps your Little Math is deactivated (are you able to at least select your lessons/presets?) -- can you also attach a screenshot here so we can have a look at it? For instructions on how to take a screenshot, kindly refer to this post: http://forum.brillkids.com/forum-how-tos-and-faqs/how-to-do-a-screenshot/

If your Little Math is indeed deactivated (where the PLAY button and most of the functions are disabled), try re-importing your license key and see if it helps. In case you don't have your license key file anymore, you can download it again by going to Step 2 of this page: http://www.brillkids.com/user/#software-systems/little-math/index

After downloading your Little Math license key, simply double-click on it and Little Math will open automatically to begin the activation process (you need to be connected to the Internet to do this step).

Let me know how this works for you. Will look forward to your Diagnostic Report and screenshot as well.  happy

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