Hi DanielQuek,
Kindly try the following:
1. Add your Little Math license key to your BrillKids AccountIf you bought your Little Math kit from one of our distributors, you may need to add your license key to your BrillKids Account to ensure a successful software activation. You may refer to this article for instructions on how to add your license key to your BrillKids Account:
http://support.brillkids.com/entries/21333619-How-to-add-a-BrillKids-software-license-key-to-your-BrillKids-Account2. Install (or update to) the latest version of Little MathAs of today the latest version is 2.1.660. If you need help with finding which software version you have,
please click here.
If you just installed Little Math from a CD and you haven't edited any lesson or playback setting, you may simply uninstall your current software, then download and run the new installer.
Here's an article with complete instructions on installing and setting up Little Math from your BrillKids Account:
http://support.brillkids.com/entries/20432326-Installing-and-Setting-Up-Your-Little-Math-from-your-BrillKids-Account-I hope this helps! If you are still having problems, please email us at support[at]brillkids[dot]com so we can assist you further.