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Author Topic: Problem uploading icon sets for LM 2. Emails to [email protected] failed  (Read 4426 times)
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ExtremeBartendingDad
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« on: March 02, 2012, 09:55:48 PM »

Subject: Problem uploading new icon set files for little math
Date: Fri, 2 Mar 2012 10:38:13 -0800

To: [email protected]

Hi, been having problems on and off trying to do this. I have reported the diagnostic report but haven’t heard anything back yet. That was on the 28th.
   
problem uploading icons
« on: February 28, 2012, 07:06:06 PM »
Quote  Modify  Remove
Hi, i'm uploading lots of new icons into numbers library but often the file numbers are the same as existing files. it's common to name files 1- 10. each time this happens i get a pop up screen asking what to do. i click rename but nothing happens until i also click the box " apply this to all future...... then it goes through fine. unfortunately, it doesn;t actually apply the renaming choice so it happens every time. little frustrating.

2. Also, i've been trying to upload new icon file sets to the forum and each time i try your system tells me it's rejected ...only 2MB allowed but my file size shows they are only 2KB.

i did a diagnostic but i'm not sure if it went through automatically when i posted this or do I have to attach it here? I searched the browse but couldn't find it.
thank  you

I’ve tried a few times since I sent the above and noticed that some of my file sizes are to be and need to be reduced but some of my file sizes truly are under the 10 MB, not 2 MB that I said above, limit.  yesterday I successfully uploaded one entitled “leapfrog characters”.

today, , March 2 10:37 AM Pacific time.  I uploaded a file that was approximately 9 MB  and everything was going fine except that it was taking a long time and then when I checked back it had stopped and I got this error message.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to


Then....

Subject: same problem again
Date: Fri, 2 Mar 2012 11:00:56 -0800
Message-Id: <[email protected]>
To: [email protected]

tried again and it went through. then i tried another and it said it was completed but then it froze and gave me error before it got to the sumbit whether it was 100% me or did i share points.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Scott Young



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Kezia
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« Reply #1 on: March 05, 2012, 08:19:58 AM »

Hello Scott, we're very sorry to hear that you've been having problems!

Next time, please write to [email protected] for any problems you encounter while using our software, websites, and forum, and we'll surely get your message.

We replied to the message you sent our support email (received 26th Feb) last Feb 29th, it seems that you didn't receive our message at all. Can you kindly try checking your spam folder for that one?

Hi, i'm uploading lots of new icons into numbers library but often the file numbers are the same as existing files. it's common to name files 1- 10. each time this happens i get a pop up screen asking what to do. i click rename but nothing happens until i also click the box " apply this to all future...... then it goes through fine. unfortunately, it doesn;t actually apply the renaming choice so it happens every time. little frustrating.

Unfortunately we don't have an upcoming Little Math update to get this particular problem fixed -- what you can do in the meantime is to rename your image files before adding them to your Little Math icon set.

You can rename your image files to add a unique keyword in it, or you can name them after the icon set you're adding them to (e.g., "dog 1," "dog 2," etc.). If you need to rename a lot of files at, there are many tools that can allow you to rename files by batch. One free tool you may want to try is "ReNamer" (http://www.den4b.com/?x=downloads)

2. Also, i've been trying to upload new icon file sets to the forum and each time i try your system tells me it's rejected ...only 2MB allowed but my file size shows they are only 2KB.
i did a diagnostic but i'm not sure if it went through aoutomatically when i posted this or do I have to attach it here? I searched the browse but couldn't find it.

We tested our "Add a Download" function, and it works fine for us. In case it helps we've increased the file size limit a bit. Can you try again? I assume you've done the steps correctly, but if you'd like to check our instructions, see http://support.brillkids.com/entries/20385806-how-to-upload-your-exported-files-to-the-brillkids-forum

We'll look further and fix what may be causing your problem, but from the error message you quoted, it's possible that part of the problem came from a connection problem so you can also try checking on that one.

So far I can see that you've successfully uploaded 9 LM files over the past few days. You can check your uploaded files from your BrillKids Account:

 > Place your cursor over "Account" at the top of the page
 > Click on "My Files" from the dropdown menu
 > In the "My Files" page, click on "My Shared Uploaded Files" (from the left-hand navigation menu)


I hope this helps! Do let me know if you are still having problems.

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