License key not valid

[LillyOfTheValley]

Hi,

Yesterday I changed my computer because my other one had a virus and wasnt working properly anymore. Today i downloaded Little Math again and when i tried to enter my license key it said that its not valid! How does that come?

Thanks,
Lilly of the Valley

[LillyOfTheValley]

Ok, it worked now, I entered the license key and it was correct.

I still have a question though. I read somewhere on the forum that KL said that the program can be installed up to 2 computers. This doesnt mean that I can't install the program on any computer anymore, right? I hope it means that the program can't work on more than 2 computers at the same time.

[KL]

You can install as many times on the same computer and it will just count as 1 computer.

Not only that, you can install on 2 computers, then go to your ACcount Management to delete those entries, and then install on another 2 new computers. (But after you delete the 2 old ones, those 2 old computers will no longer work.)

[LillyOfTheValley]

Ok, thanks!

I also had another question. If I adjusted my program on my pc and then something happens to the pc so I have to install LM/LR on another pc, how can I get my adjusted program there? Or do I have to start all over again?

[KL]

Right now, the only practical way to do it is to export all content as .cat (and/or .pl files), and then reimport them back into the new computer.

The next major upgrade of LR however will include a backup/restore feature.

[Kyles Mom]

I am having the same problem!

[Kezia]

Hi Kyle's Mom! This topic is a bit old, so it might be that the problem described in the earlier post is caused by a different issue.

Kindly clarify what you're experiencing so we can find a solution for you:

1. Was your license key suddenly deactivated?
2. Were you installing Little Math on a second (or on a new) PC and your key didn't work in that new installation?
3. Did you get any specific error message?

Please write to us directly at support[at]brillkids[dot]com so we can provide further assistance.

[Kyles Mom]

I have not used LittleMath for queit sometime now, not after he lost his interest!
And yday I realised after formatting my pc, I havent installed it. when I reinstalled the license key I have is a long list of characters. not similar to the example  shown.

[Kezia]

Hi Kyle's Mom, I just found where the issue came from. Kindly check your account page again and you should see a Little Math key that you can easily copy-paste into your software (you can still download it as a license key file if you prefer to do that)

In case the changes don't appear automatically for you, please press Ctrl + F5

Do let me know if you're still having problems with your license key.

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