About Little Math

[parveenatur]

I recently purchased my deluxe bundle set, I have not received my package, but I have downloaded the software and registered my License Key to Little Reader and Little Musician. For some reason, I am having trouble with Little Math, it always says I am not able to connect to the brillkids server, but I am connected to the internet and I have done everything such as turn firewall off and everything else when I click the help link when that error pops up. It says that little math has not successfully been activate and I only have 15 days left to activate but I when I click "ACTIVATE" the same error pops up. Please help.

[Mandabplus3]

Please send a message to tech support, include a screen shot if you can. They are incredibly clever at solving problems. I have always got a quick response but do bear in mind it is the weekend and they are on a different time schedule. I am sure it will get fixed up for you.

[parveenatur]

I did send a message but they still have not replied back I will include a snap shot this time!

[Mandabplus3]

Parveenature, I am quite sure you are not being ignored. They will respond to every request for help. I understand how frustrating it must be for you, especially as you will be so keen to get stuck into learning. It would be a great idea to send a screen shot along to help them find a solution. Don't worry about the 15 day time limit. Give it just a little longer and if you don't here a response, we will find a solution  If you are calling by phone the time difference may be the issue. They only pickup in work time which may be when you are asleep. Please let me know if you don't get a resolution in 2 days time.

[Kezia]

Hi Parveen, as we've mentioned in the replies we sent you (from our helpdesk and through PM), we've just fixed the server problem which caused the Little Math activation error.

To everyone who encountered the same problem from last September 29th to October 2nd, please do try importing your Little Math license key again and it should work properly now.

If you are still having problems, just write to us again at support[at]brillkids[dot]com



P.S.
As some of you may have noticed, we weren't able to reply as quickly as we usually do especially for messages sent last Sept 28th to 30th. This is because our office is closed on weekends, and coincidentally we had extra 2 days off due to public holidays from Oct 1st to 2nd.

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