Hi d,
I'm sorry to hear that you've been experiencing difficulties with accessing our helpdesk. I checked back on our support requests and I believe we were able to reply to the latest message you sent us (received last January 2nd). Kindly check your inbox for any email sent from our support[at]brillkids[dot]com address.
In case you never received our reply, here's an excerpt from our message:
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To get the rest of your curriculum, you will need to download and import your content files from your BrillKids Account page. Kindly refer to these article for instructions on how to get your complete curriculum (I included the instructions for Little Reader too in case you are having the same problem there):
Importing Little Reader Content
http://support.brillkids.com/entries/20432281-importing-your-little-reader-lesson-content-from-your-account-management-pageImporting Little Math Content
http://support.brillkids.com/entries/20432296-importing-your-little-math-lesson-contentIf you are experiencing difficulties in accessing your content files, please let us know. Please provide us with additional information so we may find a specific solution for your problem:
- What kind of Internet connection are you using (e.g., dial-up, DSL, LAN, ethernet, etc.)?
- What Internet browser are you using (e.g., Internet Explorer, Firefox, Opera, Safari)? If possible, please also tell us your current browser version.
- Are you getting an error message? If yes, what does it say?
- What happens when you double-click on your content file/s?
...
If you continue to have problems with installing or setting your software up, do let us know. You may email us directly at support[at]brillkids[dot]com in case you still cannot access our helpdesk pages.
Digg
