Little Math Crashing

[ShenLi]

We are day 233 of little math semester 2. After playing the first two lessons, it always blanks out halfway through the review. I get a white screen but nothing else comes up.

When I press escape, LM quits and starts up again. On the second try, everything plays okay. But this has been happening for the last 3 or 4 lessons. Before that, everything was fine.

[ShenLi]

Here is the diagnostic report.

[Kezia]

Hi ShenLi,

Sorry for missing your post! We are checking your Diagnostic Report now and I'll reply here once we find a solution for you.


** ETA **

Kindly try doing a Repair of Little Math and see if that helps fix the problem. For instructions on how to do this, you may refer to this article:

How to Repair your BrillKids Learning System
http://support.brillkids.com/entries/20433732-how-to-repair-your-brillkids-learning-system

Once you've done this, please open Little Math and check if you can play the lesson you are in (Day 233) without getting any problems. If it still doesn't work, do let me know and send a new Diagnostic Report so we may continue troubleshooting.

I hope this helps!

[ShenLi]

Thanks Kezia!  Looks like the problem has been resolved!

[Kezia]

That's great, then.

[A_BC]

Hi,

LM is crashing for me as well. the error report is attached. I am on lesson 140 something Semester 2. I tried to repair it but nothing happened. I've been trying to fix it since last week and my baby is missing his lessons. Should I uninstall it and reinstall it?

[Kezia]

Hi A_BC,

From your report, it seems that your LM problem is caused by a different issue. Please have a look at the PM I'll be sending you for a specific suggestion for you.

[A_BC]

Thanks a lot Kezia for your prompt response and great technical support. Problem solved I had to delete the folder you mentioned instead of the file. Now my baby can enjoy LM again.

Karma!

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