Error Messages on Little Musician

[Blooming_Brilliant]

I constantly get error messages when doing the lessons with my daughter, then we have to restart the program and we have to start from the place we stopped because if we try to do the whole lesson all over again it will stop in the same spot. We also have to manually mark the pieces we watch as played when this error occurs because it doesn't do it on its own. I manage the program with the error, it isn't that big of a deal. But I thought I should let you guys know anyway. I would have placed the error message here but some how it won't paste into the message so next time it happens I will post it, if you need it.

[Kezia]

Hi Blooming_Brilliant,

Thanks for reporting the problem! Instead of posting the error message, kindly send us a Diagnostic Report instead (the error message you got would be included in the report).

For instructions on how to create a Diagnostic Report, you may refer to this article: http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

You may go ahead and send your report as an email attachment to support[at]brillkids[dot]com in case you encounter any problems with sending it from the Support Tools window.

We'll watch out for your Diagnostic Report

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