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BrillKids Forum
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Little Reader - General Discussion
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Topic: Please Help! (Read 3060 times)
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MonkeynoseMomma
Posts: 100
Karma: 32
Baby: 2
Please Help!
«
on:
July 24, 2011, 04:11:29 AM »
Help!
I don't know what's going on here as I am very much out of the loop. I gave birth to my second child not long ago, and gave LR a break for a while.
When I tried to get back in the swing of things some weeks ago, my LR and LM had been deactivated. There can be no good reason for this, as I purchased a long time ago. I used with my daughter for about 2 years, I think.
I could tell you if the info on my account page was correct, however it is not. It shows that I have no purchases to date.
I am very perplexed and rather put out to be honest.
Please sort this problem out. I have very little time to be dealing with this sort of thing.
Thank you for your time and help in advance. I have always had good customer service with brillkids and remain hopeful that this situation will be corrected quickly.
This has been going on for some time, but I was exasperated and didn't feel I had the time to address it.
I assume the upgrade has something to do with the problem. I just need my license keys.
Please help. Sincerely, Erin Henas(MonkeynoseMomma)
Logged
MonkeynoseMomma
Posts: 100
Karma: 32
Baby: 2
Please Help!
«
Reply #1 on:
July 26, 2011, 04:13:18 PM »
My account says I have no purchases and my license keys have been deactivated for LR and LM. What in the world is going on???????????????????
I wasn't using LR or LM for a while after had my newborn son and now I can't!
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Kezia
Posts: 1537
Karma: 224
Re: Please Help!
«
Reply #2 on:
July 27, 2011, 03:45:51 AM »
Hi Erin, we're very sorry about missing your posts!
We're looking into the problem now and I will send you a PM shortly about what happened and how we can resolve the issue.
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