Hi Stephanie!
Next time,
please DO NOT include any of your license keys when you post a message here at the BrillKids Forum. The
Forum is a public place, and it's definitely not advisable to post your private information here for your own security.
If you need to include full details about your account or the problem you're experiencing, please email it to us at support[at]brillkids[dot]com. Alternatively, you can fill out our contact form here:
http://support.brillkids.com/anonymous_requests/newAbout your Little Reader and Little Math re-installation issue:
When you activated your software back in 2012, your license keys were also stored into your BrillKids account. Since the keys are already in your account, you don't need to manually type in your key whenever you need to re-activate your software.
Just go to Account > Purchases >
Little Reader Curriculum & License Key or
Little Math Curriculum & License Key then copy your license key from that page and paste it in your software's license key prompt.
By the way, to ensure that you have the latest version of your software, please download and use the software files that are also in your account. You may go ahead and recycle the installer discs that came with your box sets since those are likely to have the outdated software by now.
For details on how to download and install the software from your BrillKids account, just follow these links:
Installing Little Reader -
http://support.brillkids.com/entries/20370881-installing-and-setting-up-your-little-reader-from-your-brillkids-accountInstalling Little Math -
http://support.brillkids.com/entries/20432326-installing-and-setting-up-your-little-math-from-your-brillkids-accountI hope this helps! In case you are still having problems, kindly
email us at support[at]brillkids[dot]com.
Digg
