Adobe Flash plugin issues - .:Early Learning Community:.

Yisrael

Posts: 18
Karma: 0

« on: October 13, 2014, 02:54:04 PM »

Hi.

After getting some malware on my computer the Adobe Flash Player plugin stopped working with LR. I cannot see the animations. It tells me that I don't have Adobe Flash Player Plugin component on my system. I tried installing it from LR and it just flashes across the screen after selecting the install button. I installed it from the Adobe website after getting rid of the malware and it is still giving me the same result. I sent a diagnostic report with a summary to Brillkids but didn't hear anything back yet. What should I do? How can I get this thing working again? It's really messing with my homeschooling schedule. LR is a big part of our schooling. Please help.


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Yisrael

Posts: 18
Karma: 0

Re: Adobe Flash plugin issues

« Reply #1 on: October 13, 2014, 08:06:53 PM »

Sorry. I just checked my email again and I received an email back from you, Kezia. The animation is working again. I installed Plugin the instead of ActiveX, which is why it wasn't working. ActiveX is now installed and LR is working fine, now. I'm sad that I deleted the progress for each child during a repair that I performed while trying to trouble shoot the problem, though. Is there a way to get it back?


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Yisrael

Posts: 18
Karma: 0

Re: Adobe Flash plugin issues

« Reply #2 on: October 13, 2014, 08:23:04 PM »

Kezia, I just realized that not only is my progress gone but my course license is not activated anymore after trying to repair LR. smh.


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Kezia

Posts: 1537
Karma: 224

Re: Adobe Flash plugin issues

« Reply #3 on: October 14, 2014, 03:36:34 AM »

Hi Yisrael,

I'm glad to know that the flash playback problem was sorted out!

For your playback progress, you'll need to recreate the profiles for your children, and then you can mark your previously-played lessons manually:

1. Open LR and click on "My Child" at the top left corner of the LR window

2. In the drop-down window, click [Customize...]'

3. Recreate your children's profiles (add their name, picture, then check or un-check the courses you want to set for each child)

4. Select one of the child profiles and go to the PLAY & EDIT > Courses screen, then for the "Display" option, select the Semester that child is in.

5. Below the "Display" option is a list of "Day" lesson folders. Select the lessons your child has finished - click on the very first folder at the top, press and hold your SHIFT key, then click on the last folder that your child has finished (e.g., select folders for Days 1 to 20 if your child is already at Day 21).

6. Right-click on your selection and select "Mark as Played" from the pop-up menu

Note: In case your child finished only half of a day's lessons (e.g., Session 1 only), you can expand any "Day" folder to select just the Session 1 lessons and mark those as played.

7. Select the other child profile and repeat Steps 4-6

About your activation:

1. Go to LR's TOOLS > Software Information screen

2. Go to the "BrillKids Account" tab (located just below the PRINT and TOOLS buttons) then sign in to your account if you haven't done so already

3. Scroll down the page until you see the license key for your English curriculum

4. Select or highlight your complete license key, then press Ctrl + C on your keyboard

5. Go back to the "Software Information" tab and click on the "Enter License Key" button (at the bottom right part of the screen)

6. The license key you copied should be automatically pasted in the "License Key" text box, but if not, press Ctrl + V on your keyboard

7. Click on the "Activate" button and wait a few seconds until you see a message saying your license key was activated successfully