Animations sometimes don't display

[Morag]

Hello

The animations of the baby girl and boy aren't always displaying for us on LR. Sometimes the word is displayed at the bottom of the screen, but no animation is displayed; other times the animation displays perfectly.

Thanks in advance for any help or advice!

Mo

[swarnavenkat]

Same here! I first found this problem (missing animations) in the Trial Version of VR and I thought it could be because it was a trial version. NBut now, with the LR PRO (US Curriculum) installed, I still have the same issue. Please advice.

Thanks!
-Swarna

[Kezia]

Hi Mo and Swarna!

There might be a problem with the Flash Player (ActiveX) installed in your computer.

Please follow the instructions in this article as an initial solution:
http://support.brillkids.com/entries/20430738-I-can-t-see-the-animations-in-the-Little-Reader-or-Little-Musician-lessons-Install-Adobe-Flash-Playe

If that doesn't help, do create a diagnostic report and send it to us at support[at]brillkids[dot]com or send it through your Support Tools window as described in this article: http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

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