Hi Shira, please try using the built-in audio diagnostic tool in your Little Reader as an initial solution. Please refer to this article for instructions on how to use the audio diagnostic tool:
http://support.brillkids.com/entries/20433747-How-to-use-the-Audio-Diagnostic-ToolIf you are still having problems after trying the audio diagnostic tool, please write to us at support[at]brillkids[dot]com and include a diagnostic report so we can troubleshoot further. For instructions on how to create a diagnostic report, see:
http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system