Help! I cannot hear LR in the new version now..

[nuria2012]

First, Congratulations dear lovely parents!!!

I have downloaded the new version, but I cannot hear the lessons now... Apart from that, I can see how to play with the game... Can anyone help me, please??

Thank you in advance.

[Kezia]

Hi Nuria,

If you haven't tried the audio diagnostic tool, please try it by following the instructions in this article: http://support.brillkids.com/entries/20433747-how-to-use-the-audio-diagnostic-tool

If the sounds still don't work after running the tool a few times, do write to us and attach a diagnostic report to your email so we can troubleshoot immediately (send it to support[at]brillkids[dot]com): http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

[nuria2012]

   Thank you for  your answers. But it is impossible to hear it! Could you repair it?? I have tried it, but it does not work. When I downloaded the previous version I had no problem. I would like to have the new one to work a little with my daughter. I have not much time... I have to read it the words, and it is very boring. 

I have tried to repair my problem, but it is impossible. I can hear perfectly in the test, bu later it does not work in my computer. I am not using LR, since a week. Please, could you help me to repair it ??

I would like to see the games as well.

[Kezia]

Hi Nuria, sorry to hear that! Can you kindly send us your diagnostic report so we can troubleshoot further?

For instructions on how to create a diagnostic report, see: http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

If you sent a report already, please confirm and I'll look for your report.

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