Little Reader Crash During Lessons

[angie]

Hi,

I have a problem with Little Reader. It had been crashed for a few times during my child's lessons. It happened during picture flash in which it produced the GUI (see attachment). I could hear the sound but could not see the picture. I could not move forward except to press the escape button. Please help. TIA.

[Kezia]

Hi Angie, can you please send us a Diagnostic Report so we can troubleshoot further?

Please see this article for instructions on how to create a report: http://support.brillkids.com/entries/20438423-how-to-create-a-diagnostic-report-for-your-brillkids-learning-system

Thanks!

[angie]

Hi Kezia,

Attached is the report. Thanks.

[Kezia]

Hi Angie, thanks for your Diagnostic Report!

It appears that there is an error in your Microsoft .NET Framework, and this may have been causing your Little Reader to crash so often. (BrillKids software are developed on top of the .NET Framework, so it's very important that this framework works correctly to ensure that your LR will also run smoothly.)

Please try doing a Repair for your .NET Framework by following the instructions in this article: http://support.brillkids.com/entries/20432481-how-to-repair-your-microsoft-net-framework

After this, open Little Reader and see if it works better then. If it still crashes frequently, kindly send us a new Diagnostic Report so we may continue troubleshooting.

I hope this helps!

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