LR locked up!

[Ayesha Nicole]

Good Evening,

I am scared about my LR data!  I tried to open the program today and received an error report, that I cannot get out of the screen and it won't let me send an error report either.  It is locked up.  I rebooted the laptop and the same thing happened again, and a screen shot is attached.   

Thank you.

Sincerely,

Ayesha

[Lappy]

Hi Ayesha!

I noticed you have an old version of Little Reader (2.0.720) as it shows on your screenshot. Can you try to repair the installation first?
http://support.brillkids.com/entries/20433732-how-to-repair-your-brillkids-learning-system

Please make sure you DON'T choose to replace your current library with the default one. You will want to keep everything that you currently have.

Let us know how it goes after repairing. Once everything is fine, please make sure to update your Little Reader to the latest version (2.0.726) which has been out for months now. The latest versions usually have bug fixes and improvements which you are missing out on if you choose not to update.

We look forward to hearing from you!

[Ayesha Nicole]

Hey there Lappy! 

Thanks for the speedy response.  I am not seeing an option for 'repair' when I go through these instructions.     (screenshot attached)

I am scared to do anything - yet I cannot open it either.     I am unable to follow these backup instructions because I cannot open it:
http://support.brillkids.com/entries/20586247-how-to-back-up-your-entire-little-reader-library

So I copied the entire BK folder (from C:\Program Files (x86)\BrillKids )  to an external hard drive - just in case.  And I also just copied the entire file for BK from the 'my documents' location (My Documents\BrillKids\Little Reader HOME\
 as mentioned in http://forum.parentweb.com/index.php?topic=5888.0;wap2 ) Does that capture everything?

I am anxious about this because as you recall, I worked for almost two years to set up the Noorani Lessons into the Doman method format via LR, to lose anything now!, and I do not have the patience or energy to do it all over again.   

Please advise.   

[Kezia]

Hi Ayesha, I'm sorry it took a while to get back to you.

In addition to the folders and files you've backed up already, please back up this folder:
C:\Documents and Settings\All Users\Application Data\BrillKids\Little Reader

Inside this folder are all the media files in your LR lessons (inside the "Media Library" folder) and most importantly, your LR database.

Once you've backed up these folders, try going through the Repair process again. From the window in your screenshot, select 'BrillKids Little Reader' then click 'Uninstall' just above the list of programs. This will not automatically uninstall LR; rather, it will open up the LR InstallShield Wizard where you can find the "Repair" option.

Let us know how it goes. If you still cannot open LR after upgrading, please send us a Diagnostic Report -- you may attach your report file here, or you may email it to support[at]brillkids[dot]com.

[Ayesha Nicole]

Hey Kezia!

I have been busy with wrapping up a long project and hope to get to your instructions soon.  However, when searching for the folder to back up, I don't have the directory mentioned in your reply?   

Is it possible to schedule a time with you to locate all of the files for me to backup using remote access, please? 

Thanks. 

Ayesha

[Ayesha Nicole]

Good Morning Kezia! 

I am ready to begin using LR again - yet I am unable to backup as you described in order to get LR to work again.    

Please advise. 

Thanks.

~ Ayesha

[Kezia]

Hi Ayesha, kindly check your email inbox for a message I sent from our support mail (support request no. 6069). I'd like to set up a schedule for TeamViewer with you so we can help you back up your data and fix the Little Reader problem you are encountering.

Do reply to that message instead. I look forward to hearing from you!

_________

ETA

I believe I've given you the wrong path earlier (it was for XP, not Vista, which you're using) -- sorry about that!

Kindly try following this path instead: "C:\ProgramData\BrillKids\Little Reader”

Anyway if you still can't find it we'll help you with this particular backup once we meet for TeamViewer.

[Ayesha Nicole]

Good Evening!

I am attempting to use LR again, but the files seem to be missing from the last time it was re-installed via Team Viewer, on the Admin user side, instead of my actual name user side?  It seems to be a trial version, instead of the full version and I cannot locate my Noorani curriculuum I put together over 18 months, a few years ago?!?!   

I need to get this to work again, because I will use the Noorani program with Doman method/schedule via LR to teach in classrooms for pre-school children.

Please help!

Thank you!

Sincerely,

Ayesha Nicole

[Kezia]

Hi Ayesha! I've just sent you a message from our Support Helpdesk - please check your inbox for our email regarding support request ticket #9981.

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