Moving LR-LM to new laptop

[kreena]

Hi Lappy,

I got a new laptop and want to transfer all my brillkids software  (I want to install LR-2.0 beta)
and material to new laptop.

How does this licensing and the installation work.

Can you tell me the steps to go forward or point me to the location where I can get these

Thanks,
-- Kreena

[KL]

Hi Kreena,

This is what I recommend doing:

1. BACKUP DATA - Export all your customized content from your old laptop, as .cat files.
(alternatively, you can install v2 on your old laptop so that you can take advantage of the backup function that's built-in).

2. FREE UP LICENSE ACTIVATION SLOT - Go to your account and deactivate the license key activation of your old laptop so that it frees up a slot for you to install the key onto your new laptop.

3. INSTALL S/W AND CONTENT -  Download the software and license key from your account onto your new laptop.

4. RESTORE DATA - either import back the files you exported, or restore the backup you made from the old computer. 

[kreena]

Thanks a lot KL,

I could activate license for LR however for LM I am getting error
"Sorry we are unable to connect brillkid server at the momnet...."

When I clicked on more information :
" Activating Your BrillKids Software...
This activation error means that our records show that your software has already been activated twice.
Under your End User License Agreement, your license can only be used and activated on up to two computers or workstations.
If you believe this to be a mistake, please send us a customer support ticket by clicking on the button below. "

I have deactivated LM for my old laptop. The account mgmt page shows that the currently LM is
activated for one machine only.

Can you help me please !

Thanks,
-- Kreena

[KL]

Will have to look into why tha'ts happening.  Unfortunately, might only get done next week as we're all now off for the christmas vacations...  Sorry!

[kreena]

No problem !

Wish you and all your team a very happy Christmas !

When will you be beck from vacation : Monday or next year?

-- Kreena

[Kezia]

Hi Kreena,

Luckily your problem sounds similar to a few other users' LM problem! We just discovered that this is a server issue, however you may notice that your LM was successfully activated (i.e., you can access the functions and your lessons), but your license panel still shows that it's not activated. We're getting this fixed already so hopefully when you try activating again, it would work  fine.

Kindly try activating LM again, and let us know how it goes.

About your vacation question, we'll all be back at the office on Tuesday of next week! 

[KL]

The problem should be fixed now. Can you try it again?

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