Hi Mariashar,
Can you kindly try re-downloading your free trials? It may be that you were unable to download your software installers completely, and this could cause the problems you are encountering.
For instructions on how to get your BrillKids learning system trial, kindly refer to these pages:
Little Reader Free Trial
http://support.brillkids.com/index.php/article/little-reader-free-trialLittle Math Free Trial
http://support.brillkids.com/index.php/article/little-math-free-trialIf you continue to have problems, please send us diagnostic reports for both Little Reader and Little Math:
- From your Start Menu, go to "All Programs"
- Open the "BrillKids" folder
- Open the "Little Reader" folder (to create a Little Math diagnostic report, go to the "Little Math" folder)
- Find and run the Diagnostic tool. A black window will open, collecting your system information.
- Once the tool has finished a window will open, containing a file named "Little Reader_[DATE].zip" (or "Little Math_[DATE].zip")
**In case this window does not open automatically, you may access the file by going to your "My Documents \ BrillKids \ Tools" folder.
To attach these files, simply click on the "Browse..." button found in the attachment(s) area of your Post Composition page (located just below your post's text box).
Digg
