Hi MaryAnne!
We're very sorry to hear that Jake has been sick - we hope he gets well soon.
We recommend that you uninstall the software first and reinstall again - To do this, please follow these steps:
1. Go to your computer's CONTROL PANEL.
2. Go to ADD AND REMOVE PROGRAMS
3. Search for BrillKids Little Reader (JUST HOME BASIC) and choose to uninstall it.
4. After uninstalling, go to your My Documents folder. Then, go inside the BRILLKIDS folder.
5. Delete the folder entitled "Little Reader HOME", along with everything inside it.
If you have followed the steps above, you will have successfully uninstalled the program completely from your PC. Now the next thing you need to do is to reinstall it again. Here are the steps:
1. Download and install your software. To do this, you will need to have a stable connection to the internet, and sign in to your BrillKids Account by following this link:
https://user.brillkids.com/?tab=5You will be in Step 1: Download and Install Your Software.
If you would like a guide on how to download and install the program, please see this thread:
http://forum.brillkids.com/forum-how-tos-and-faqs/how-to-install-your-brillkids-software/2. After installing the program, you will now need to download and install your license key. Go back to your Account Management page and go to Step 2: Download and Install Your License Key.
For a guide on how to do this, please see this thread:
http://forum.brillkids.com/forum-how-tos-and-faqs/how-to-download-and-install-your-software-license-key/3. The next and final step is to activate your Little Reader HOME BASIC. After you have imported the license key, the activation process will begin. Do not disconnect from the internet or change any system settings while your software is activating. You will see a processing bar while the activation connects to the BrillKids server. If the activation process is successful, your home screen will now have a gold panel with your details in it.
If you have done these steps completely and successfully, you may now begin using your Little Reader HOME BASIC!
Please let us know if you have any difficulties in following the steps above, and which step you got stalled in. Please write back to us as soon as you have tried doing these steps. If you are still getting an error message, or if Little Reader HOME is still not opening for you, please give us some screenshots and the error log - I will tell you how to get these to us as soon as you write back.
We look forward to hearing from you.
Cheers,
Lappy